promotional video problem

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promotional video problem

Hi,

I have a problem with my new course promotional video. When I uploaded the video, it didn't upload correctly although the quality is at least 720p. I made another video with 1080 p quality and the problem is still. Could you help me, please?12345.png

 

4 Replies
ElianaC
Community Moderator
Community Moderator

Hi @NohaTalatAh560 please reach out to the support team they will be able to provide you more details about this at instructorsupport@udemy.com.

 

Eliana Cerna

Udemy Community 

I have the same problem. My video was over 720p. I even rerecorded. Any solutions. 

Mine too. Same problem. Please help. I'm stuck for 2 hours trying to make this promotional video. 

Hey @LearnwithMae  and @ZainSyed469 , the best thing to do here is to write to the support team (instructorsupport@udemy.com) so they can troubleshoot to find out what causes the issue. 

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A/V Solutions
Figure out how to create the best audio and visual set-up for your price point and skill level. This is a great place to chat about different mics, green screens, video editing software, and more.
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