When I am uploading practice tests csv file for my Udemy course, I get the error "Response does not include the base64 encoded policy!".
I followed the instructions and downloaded Udemy's Practice Test Question Template, and tried it both:
1.Uploading the file as it is(without changing anything.) (still got this error "Response......"
2.Uploading after adding my questions, still get the same error "Response...."
Anyone had the same issue and how did you fix that?
Thank you in advance.
Hi @DjibrilKwel749 I'm sorry to hear you are experiencing issues while submitting your practice test. Please send an email with the file attached to firstname.lastname@example.org they will be able to provide you more details.
Udemy Community Moderator
Yes! I'm having the the same problem here.
I've already tested to upload in Chrome (even in incognito window) and Firefox and still got the same error.
And I tested with a .csv that I've already uploaded a few months ago and I'm receiving the same error message.
Hi Instructors, thank you for reporting this🙂 Our team is already looking into this, please reach out to email@example.com so the team can keep you posted on any updates.
Hi @SecbayInc.093 and Everyone. The error you are receiving can be linked to several different causes, but we suggest checking a few things:
You should check if you're behind a firewall that is limiting what info can be sent and received. Some Firewalls may prevent you from sending/receiving data without our service being whitelisted.
Also, in some cases, your machine's time zone may not be set up correctly--this can throw a lot of things off, strangely enough, so we'd suggest making sure your computer's time zone matches your local one.
If after reviewing these items the issue persists, I'd ask that you please an email to firstname.lastname@example.org with the following information:
A screenshot of the JS console
A copy of the CSV file you are attempting to upload
The name of the course you are attempting this on
Hope this helps!
Udemy Community Moderator
Hi @ArthurLarse907, thank you for submitting a ticket to Instructor Support with the required information. Our team is currently receiving a significantly higher volume of support tickets than normal, and as a result, responses from our team have been delayed. Don't worry you'll hear from them.
I sincerely apologize for the inconvenience.
Hi @Arcaan02, thank you for letting us know you are also having this issue. I sincerely apologize for the inconvenience that this is causing. I can assure you that our team is doing their very best to get this resolved ASAP.
If you haven't yet, could you please reach out to our Instructor Support team just so they can add you to the list of users who are experiencing this issue and provide an update once it is fixed?
Thank you for your patience and collaboration.
Hi @JM24031977 I'm sorry to hear you are experiencing this issue. The report has been made to our specialist; however, we don't have a deadline when this will be fixed. There is a workaround and it might take a bit more of you time to upload the questions, but we have seen this has helped other instructors. We know is not ideal, but you can try to upload the questions one by one or use a Mac using chrome.
Thanks for your understanding.
Hi @ElianaC , Thanks for the message.
Happy to share that I am able to do a work around. I have successsfully uploaded csv file from chrome browser in my android (v 11) phone. This worked for me.
Note, this is not an official solution, I am just sharing my experience if it helps.
This looks like a recent one. I am developing a course but unable to upload any further. In touch with Instructor support and its going to be couple weeks. I even sent hints. The Fine Signing having issues - most likely the JS script returning Json result which is interpreted incorrectly. Hopefully it will be resolved soon.