Is my payoneer account connected? I'm confused

[manishpaulsimon]

Hi,

I don't know if my Payoneer account is connected to my Udemy profile or not. I've attached a screenshot of how my Payout & Tax Settings look. 

I've always received my udemy income to my Payoneer account for the past couple of months. But I still haven't received it for this month. 

Plus, I did change my bank account last month inside payoneer. I don't know if that's the reason why I haven't received my payment. 

Could someone please help me out with this?

Thanks,
Manish

[Bella]

Hi @manishpaulsimon, thanks for asking about this as we want to help make sure you're receiving your payments from Udemy.

All payments were sent out last week, Friday 01/07. If you're still having issues receiving your payment, please contact our support team. They will be able to check your account and payment history and inform you in case there are any problems with your Payoneer account connection. 

If you're already talking to the team, feel free to respond to the ticket so they can assist you further and clarify any questions you may have! 

Bella Almeida

Udemy Community

[manishpaulsimon]

Thanks Bella. I'm still waiting for a response from the support team. 

[Bella]

Hi, Manish! Our team should have replied to you by now on the email associated with your Udemy account. Thank you for your patience! 

[manishpaulsimon]

Hi Bella,

Yes, I got their email and it was helpful. I reached out to Payoneer as well. I finally got the mail from payoneer today that my payments are being processed.

Thankyou.