Noise after uploading

Opalyn D
Opalyn D Posts: 6 researcher rank
in Audio and video solutions

Hi, I'm new as an instructor. After uploading my video on Udemy, there's noise - there's a crack sound. The strange thing is that after editing and converting the video (recorded slides and video material after editing in Canva or Clipchamp) was playing very well with clear sound (so no noise). Only after uploading in Udemy I hear this crack noise in the preview.

Why is the crack noise appearing after uploading in Udemy (while clear sound after editing and converting before uploading in Udemy)? How can I remove the crack noise when uploading?

I use a high quality microphone. Has someone a solution?

Comments

  • Leonor C.
    Leonor C. Posts: 1,123 Udemy rank

    Hello @Opalyn D

    I am sorry to hear that your audio has some issues after uploading. I also saw you received feedback from the Test Video team, did they say aything about this issue in the feedback? If so, I would ask you kindly to write to instructor support center with the ID of your course and the name of the lecture you encountered an issue and they will look into the issue and see if there is a bug or any issues from the platform side.

    Kindest regards,

    Leonor

    Udemy moderator team

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