Uploading problem for promotional video Problem initiating upload request.

[mehdi4467]

Hello

I have problem for uploading promotional video and get this error

Problem initiating upload request.

how can I solve it?

[ElianaC]

Hi @mehdi4467 I'm sorry to hear you're encountering issues while attempting to upload your videos.
The common cause of video upload issues is environmental, so the browser, the machine, or the connection may be responsible for this difficulty. One factor could also be the video itself.

These issues can often be resolved by deleting the lecture and uploading the file again from a different browser like Google Chrome. 

If you are still having trouble, please contact our Instructor Support team and include the following information:

• The lecture file

• The operating system you're using

• Your internet connection speed

Eliana Cerna

Udemy Community Moderator