Hi @Blogging Betty Boomer
We use a prompter in some instances and not in others. Generally, for introductions, wrap-ups, and other structural videos, we script and read off a prompter. We also sometimes use it for instructional videos where we want to get a single learning objective across in a tight timeline.
When we're in "teaching mode", demonstrating software, code, or technology, we purposefully don't use a prompter. We'd like the viewer to feel like the instructor is sitting right next to them, explaining what to do step-by-step. Remember that video learning is missing the "intimacy" of the student-teacher relationship. Bad prompter can dehumanize the interaction even more, so be judicious in your usage.
Here's an example of a video we did with a prompter:
And here's a video we did without a prompter. (Notice the difference in approach)
The challenge is not in learning to use the prompter software-- It doesn't take anyone on our team more than 10 minutes to use our iPad-based software. The challenge is in learning to read off the prompter and seem natural!