07-29-2020 04:00 AM
I have a problem with my new course promotional video. When I uploaded the video, it didn't upload correctly although the quality is at least 720p. I made another video with 1080 p quality and the problem is still. Could you help me, please?
07-29-2020 07:11 AM
Hi @NohaTalatAh560 please reach out to the support team they will be able to provide you more details about this at firstname.lastname@example.org.
03-01-2021 09:47 PM
I have the same problem. My video was over 720p. I even rerecorded. Any solutions.
03-20-2021 06:50 PM
Mine too. Same problem. Please help. I'm stuck for 2 hours trying to make this promotional video.
03-21-2021 06:42 PM
Hey @LearnwithMae and @ZainSyed469 , the best thing to do here is to write to the support team (email@example.com) so they can troubleshoot to find out what causes the issue.
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