I have just stepped into the wonderful world of Udemy as an instructor and received an email this morning that the course I posted has been accepted and I happily shared the link to my following. Sadly they are saying that they could not complete the purchase as they received a notice saying "We couldn't complete this purchase. Please try again". One person told me they managed and she said that she had purchased other courses on Udemy, so perhaps that is why her order went through.
How do I bring this to the admin's attention?
Hi @JoyTruscott I'll suggest you redirect the student to the support team at firstname.lastname@example.org. The team is best equipped and will be happy to answer your questions!
Hi, @MunirMaster498 Have you reach our instructor support team? They have the best tools to assist you with this. Head to the Udemy Help Center. There, you can read through our knowledge articles, or you can contact the Udemy Support Team if you need further assistance.
Absolutely! Sorry for not providing their contact earlier! But here is the link to the Help Center where you can email our support team directly. Let me know if there's anything else I can help with!