07-15-2020 03:48 AM
I have just stepped into the wonderful world of Udemy as an instructor and received an email this morning that the course I posted has been accepted and I happily shared the link to my following. Sadly they are saying that they could not complete the purchase as they received a notice saying "We couldn't complete this purchase. Please try again". One person told me they managed and she said that she had purchased other courses on Udemy, so perhaps that is why her order went through.
How do I bring this to the admin's attention?
07-15-2020 07:55 AM
Hi @JoyTruscott I'll suggest you redirect the student to the support team at firstname.lastname@example.org. The team is best equipped and will be happy to answer your questions!
07-15-2020 12:34 PM
Thank you Eliana, I so appreciate your response. This is a whole new world for me.
11-01-2020 04:16 PM
I launched my first course and shared the link to students who are ready to enroll and same issue they are encountering. Please let me know how you fixed yours ,thanks a lot.
11-01-2020 04:22 PM
Hi, @MunirMaster498 Have you reach our instructor support team? They have the best tools to assist you with this. Head to the Udemy Help Center. There, you can read through our knowledge articles, or you can contact the Udemy Support Team if you need further assistance.
11-02-2020 01:52 PM
I have reached out to the support but to be honest ,they are not of help since i keep losing student everyday and the issue cannot be fixed by them
11-02-2022 07:22 AM
I have the same problem, but the bank says the card is work
contact with Udemy Company to solve the problem
11-02-2022 07:38 AM
Hi @SalemALAISA387, I'm sorry to hear about this issue. Feel free to email our Support team and they'll be more than happy to assist!
11-08-2022 09:16 PM
I appreciate your quick response. good
11-05-2022 09:01 PM
can you give me the email > Support team
11-06-2022 10:20 AM
Absolutely! Sorry for not providing their contact earlier! But here is the link to the Help Center where you can email our support team directly. Let me know if there's anything else I can help with!
11-05-2022 09:11 PM - edited 11-05-2022 09:12 PM
also a lot of my friends here in Turkey face the same problem
11-07-2022 01:43 AM
I launched my first course, Please let me know how you fixed yours, thanks a lot.
11-14-2022 08:06 AM
11-07-2022 01:45 AM
this is absolutely a great platform. I love it
11-14-2022 08:20 PM
Thanks, to udemy community and especially my Miss Bella who is very nice and honest, I like her all advice
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