2 payments not recieved yet

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2 payments not recieved yet

Greetings, up to this point, two months' worth of payment are yet to be settled and remain outstanding, despite the amount being insignificant to me. I would like to ensure that all requirements have been met and that there are no issues causing the delay. I have submitted all necessary documents, which were subsequently approved. I have attempted to reach out to both Udemy support and Payoneer team, but unfortunately, I have not received any response. Please refer to the attached picture for further information.

Please advice.

AhmadElhajjar_0-1683884589126.png

 

7 Replies
MarinaT
Community Manager
Community Manager

Hi @Ahmad.Elhajjar

 

We are sorry to hear you haven't received your payments yet.  I took a look into the system, and couldn't find any new tickets from you. The last one was from the 25th of March. 

 

Can you please open a new one here? The team will be looking into that and get back to you as soon as possible.

 

Thank you! 

Upon clicking on the link, it opened in what I believe to be the German language, which was unfamiliar to me.

I used a different link to submit a new ticket now. Could you please confirm if there is a ticket created under my name now?

MarinaT
Community Manager
Community Manager

Hi @Ahmad.Elhajjar,

 

I can confirm that we received your request.

The team will follow up with you as soon as possible.

 

Thank you! 

I'm glad to hear that. Thank you very much for your support.

MarinaT
Community Manager
Community Manager

Pleasure!😊 

Greetings, I was notified by the support team that the funds would be received on May 22nd, but I have not received anything thus far. Despite sending an email regarding this matter, I have not received any response. It is essential for me to understand the current situation.

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