2 payments not recieved yet

[Ahmad.Elhajjar]

Greetings, up to this point, two months' worth of payment are yet to be settled and remain outstanding, despite the amount being insignificant to me. I would like to ensure that all requirements have been met and that there are no issues causing the delay. I have submitted all necessary documents, which were subsequently approved. I have attempted to reach out to both Udemy support and Payoneer team, but unfortunately, I have not received any response. Please refer to the attached picture for further information.

Please advice.

[MarinaT]

Hi @Ahmad.Elhajjar, 

We are sorry to hear you haven't received your payments yet.  I took a look into the system, and couldn't find any new tickets from you. The last one was from the 25th of March. 

Can you please open a new one here? The team will be looking into that and get back to you as soon as possible.

Thank you! 

[Ahmad.Elhajjar]

Upon clicking on the link, it opened in what I believe to be the German language, which was unfamiliar to me.

[Ahmad.Elhajjar]

I used a different link to submit a new ticket now. Could you please confirm if there is a ticket created under my name now?

[MarinaT]

Hi @Ahmad.Elhajjar,

I can confirm that we received your request.

The team will follow up with you as soon as possible.

Thank you! 

[Ahmad.Elhajjar]

I'm glad to hear that. Thank you very much for your support.

[MarinaT]

Pleasure!😊 

[Ahmad.Elhajjar]

Greetings, I was notified by the support team that the funds would be received on May 22nd, but I have not received anything thus far. Despite sending an email regarding this matter, I have not received any response. It is essential for me to understand the current situation.