After failing the automatic I did the process of sending an email and video for manual verification. Got a reply saying: "Thanks for reaching out. Unfortunately, as it appears that your course has not yet been completed, we are unable to verify your account at this time."
Have checked with fine-tooth comb and cannot anything I missed! Not there is a warning message that my account will be deleted...today!
This is super frustrating. I have emailed them again, asking what specifically I've missed.
@AndrejD55 Ideally after you finish everything, the left side menu should show a green tick. Did you see anything missing there. Please write to firstname.lastname@example.org, they should be able to help you on this.