Learnings from my 'Operational Resilience Foundation' course
03-17-202210:10 AM - edited 03-17-202210:11 AM
I had (2 years) ago created my first course on Udemy - and generally did not remember much - but that it was very easy to create and launch a course on udemy.
When I started working on this 'Operational Resilience Foundation' course, I did not recollect any learnings:
1. Did not create and submit a test video - recorded all and submitted. This resulted in multiple iterations with review team - their comment was 'there is some text in your video (virtual background)'.
2. I rec-recorded all videos (20+) and submitted. and the course was returned 3-4 times with the same comment, and I was getting frustrated with the team also.
a) they were giving a picture not teh exact reference of lecture/ video.
b) I had updated all but 1 (at the top) and got to understand only when I asked teh team to tell me the xact reference/ video.
But, I am extremely happy with the support/ review team - their TAT is 2 days and they did come back to me within 48 hours - every time! This is commendable as anyone and everyone, these days, is giving an excuse 'we are working with reduced resources due to Covid-19 Pandemic, hence teh delay'.
I apologize for any frustration you may have encountered during your course review process. I have shared your feedback internally so we can use it to improve. Having said that, I'm glad to hear that you're satisfied with the overall support received, and we really appreciate you taking the time to tell us.