Low rating - reg

[Kaviyarasunew]

Hi, recently my course approved. Using free promotion , i got 1000 enrollments. In that one user progress is 37% & gave rating 2.5 . In the course landing page, I have clearly explained that my course is suitable for who are using this particular platform . "Still he enrolled" and giving this rating is a healthier one for this course? .  Anything i have to do ? .Thank you.

[Bella · Accepted solution]

Hi @Kaviyarasunew, I'm sorry to hear you received a negative review from a student who hasn't yet completed a significant portion of your course.

As long as the student review does not violate our review policy, it cannot be removed. Please see our policy here for more information.

Many instructors respond to reviews politely asking for feedback as a best practice which is helpful for future students to gain a better understanding of the student perspective and the instructor interactions and may encourage future students to disregard the particular review. Take a look at the following posts and resources for more advice on how you can deal with negative reviews:

• Course Reviews F.A.Q. - Answers to the most common instructor concerns about reviews.
• Review System Guidelines - Understand the best practices students and instructors need to follow.
• How should I think about negative reviews? - Udemy started this thread to discuss how to handle negative reviews. 
• Turning around negative reviews - Instructor advice and discussion in the community.
• Establish your credibility with reviews - Learn how to respond to negative reviews and use each review you received as an opportunity to engage with your learners and get more information

We hope this will be useful for you. Feel free to ask any other questions you may have about this! 🙂

Bella Almeida

Udemy Community 

[Kaviyarasunew]

Thank you.

[Bella]

You're welcome! 🙂