Promotional video - issues with uploading

[GeorgianaMe032]

Hello everyone,

I am trying to finalize my first Udemy course and submit it for review, but I have an issue with uploading the Promotional video. This is the message that appears: "We've uploaded your file, and are processing it to ensure it works smoothly on Udemy. As soon as it's ready, we'll send you an email" since yesterday.

I do not think that the size of the video can be an issue, since this video is the same with the Welcome video from the course, and I haven't had issues in uploading that video.

And, the biggest problem is that without the Promotional video uploaded I can not save everything else I have filled in the Course landing page.

Do you have any suggestions for me on how to solve this?

Thank you very much! 

[ElianaC · Accepted solution]

Hi @GeorgianaMe032 Sometimes it takes a bit to be updated in the system once you have uploaded the promo video. If this has not been updated yet, please reach out to instructorsupport@udemy.com.

Eliana Cerna

Udemy Community

[GeorgianaMe032]

Thank you!