We've seen a recent spike in new courses submitted for review, leading to longer waiting times when publishing new courses. The Quality Review team is working on serving these requests as quickly as possible, but we may not be able to review all courses within the usual window of 2 business days.
We appreciate your patience during this time.
Solved! Go to Solution.
Currently, all of our support queues are experiencing unprecedented volumes. We're working hard to get back to your tickets in the order they were received, and doing everything we can to ramp up for this new normal. This includes onboarding more staff to support you across our operations teams for the last couple of weeks.
Current turnaround times for a first response are approximately 5 days across the student and instructor support teams, as well as Trust & Safety (report abuse, identity verification, QRP). For Test Video, we're seeing a turnaround in approximately 10 days.
If you need to add more information to your request, or would like to check in on its review status, please reply to your original thread rather than creating a new ticket. This ensures we have all the information needed when reviewing your case and minimizes duplicate work as well.
And some advice for new instructors in particular:
We’re so excited to have you join us. Lots of new instructors are creating new course offerings; the number of courses submitted for review is up 70% above average.
Keep in mind that Test Video, Identity Verification, and the Quality Review Process all operate independently. If you are waiting for feedback on Test Video, you can still work on your course landing page and course lectures. If you’re waiting on Identity Verification, take the time to review the course material guidelines in preparation for QRP. A little proactive reading from the course material guidelines (especially on course images and the course landing page) can save you a lot of time in the review process.
It is Understandable @Abbie , with lot of people workign from home, many have found way to use the time to create new videos. comsidering the situations at hand i think its fair to wait for some more days to have reviews completed.
Technical support correspondence does not work
I have a course that has more than 5 days and has not been reviewed
Please note that I am working with a good level of professionalism
Thank you and appreciate your cooperation
I appreciate the current exceptional situation
Here's a thought on how the review queue can clear up quickly. Approve courses from experienced instructors.
I have launched over 30 courses now on Udemy. I received one small piece of helpful feedback on my first course submission. The other 29 have been nothing more than an unnecessary delay.
I get needing to review courses by new instructors, but once someone has successfully launched a few courses, why not just let them launch? To adapt to these changes times means to think through something logically.
Has anyone who has launched multiple courses ever received a valuable tip or feedback from the review process, or is it just a waste of time and simply delay you releasing your course?
I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹
Congratulations for your course!!! You may be perfected able to considered how the possibility that discussing with each other for responding to your course by helps and supports from Udemy Community. Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹
I've tried to sent the verification both with the email linked to udemy and my backup other email. Since my linked email account got trouble lately with sending emails.
It was 5 days ago. I know i need to wait and i got replies from udemy team and already re-sent my verfication aswel.
My question are:
1. How do I know my course is verified?
2. Should I submit manually for review for the course or its gonna be automatically submitted?
3. How do I know my course is live?
4. How can I double check if needed?
5. Also, my video only 2MB is that okay? Cos I read people sent up to 20MB.
Pls advise. Thank you.
Maybe udemy can put a counter on system that shows your order in queue. By the way, you can control its counting speed and hence calculate the approximate return time. I am also a new instructor on udemy and waiting as you. So, hello everyone.
Hello everyone 👋🏼
Just wanted to let everyone know what kind of wait times I saw as it's nice to know what to expect:
I submitted my test video on 8th April and received feedback on 21st April (7 business days).
I submitted my first course on 14th April and it was reviewed late on the 23rd April (7.5 business days).
Thank you to the Udemy team working hard in these busy times and good luck to everyone putting courses out there.
@AdnanKhawaja I think the review will be completed in 5 business days. I got it reviewed on the 5th business day. Since today and tomorrow are weekends. I hope yours will be approved by Monday. Stay positive!
Hello YennyLee-Bridal, from what I have seen (Im also a new instructor) but once you're done recording, you would submit your viedoes for Review, I do not think its automatic, others can confirm. You can keep visiting your instructor page to see the status if it has gone live or not.
Hi @AmirMagdy458 We really understand you have been waiting to get your course reviewed. Please know that the reviews are answered in the order they get them. Once your request is next, you'll be hearing from them.
This is fine if udemy is taking time to review verification video but it is reflecting on my account that it will be deactivated by May 3rd if my verification doesn't complete.
I am a new instructor and already submitted verification video 2days back.
Could you please help in expediting my verification process or let me know what i can do in this case.
@RajendraPaudel With the recent spike in the number of course reviews, the Udemy team is taking 5 to 7 business days for the approval. My course got published last week after waiting for 5 business days. So stay positive.
Hi@Rikarigger , Congratulations! I recently went live with my course, just like Elina mentioned, they are dealing with a backlog indeed, however based on my timelines, Id say roughly 6-7 business days, all the best!
Hey @Manan904, to check the status of your course, go to the Instructor Dashboard. A label will appear showing if your course is Live, In Review, Submitted for Review, or Needs Fixes. The Quality Review Team will give feedback on the course feedback page, and they will inform you whether the course has been approved, or if it requires fixes. If the Quality Review Team does not identify any required fixes, your course will be live and published in the marketplace.
This article shows how you can view the review team’s feedback, and how you can mark required changes as fixed or respond to the review team directly.
You will receive an email when your course is done being reviewed, which will include a link to your course dashboard, where you can see feedback.
Check out this support article for more info about our Quality Review Process.
Hope this helps!
**LIVE as of 21:12 (UK time) on 9th May - so 5-6 days seems to be about right at the moment**
**Course went to IN REVIEW about an hour ago (approx 16:30 on 9th May), cautiously optimistic this will be approved today**
I submitted a course early hours on the 3rd May (03:30 UK time) and wondered how long it would take to review, it's been around 4 days or so, but the course is only a 30 minute one, just trying to work out if it would be this week or whether the review is likely to be completed on Friday or earlier.
hello, Thanks for the update. I think it takes more than 2 days. I submitted my course 2 days ago but it's still in reviews. it's ok for me to wait. hope the team doing Great. Have a good day
Hey @TinaWilliam739, to check the status of your course, go to the Instructor Dashboard. A label will appear showing if your course is Live, In Review, Submitted for Review, or Needs Fixes.
If the Quality Review Team does not identify any required fixes, your course will be live and published in the marketplace.
Hey Abbie ! I am having a problem here.
I have made a small course (40 min) in graduate & Postgraduate level #economics but when I submitted it for review it failed to verify with my PAN identity and says
"Unable to Verify. Action needed within 30 days "
And asked me to upload a video which I did twice on 27 may & 28 may but I received NO response from Udemy regarding this .
What worries me more that it says your account will be deleted on 2nd june 2020 10:21 am . ( It has given me hardly 7 days instead of 30 days )
Kindly help me !
@Ctutors_2020 I don't think there is anything wrong with that. Basic can be successful, especially for those tattendees who really search for step by step guides. Thouhg, I suggest you study closely what your colleagues instructors are doing in your same niche. This can provide important insight on how to fram your program.
Yes, I was starting to wonder about that. Is it possible if your team could prioritize reviewing courses that only had minor changes made during review first? E.g. if a lecture simply had to be renamed prior to being approved.
It would be extremely ridiculous if instructors had to wait for another 2 days for such a minor fix, especially since we're literally relying on the reviewers before our courses could be published in a timely manner. Perhaps if the changes were so minor, the reviewers could simply have made the minor changes themselves (like renaming a lecture title) and then approving the course - that would have been more efficient.
@astroengineer - once it's live, any changes made won't incur a review. Before it's published though unfortunately... everything will be dependent on the reviewer and how thorough he or she is. For example, if they missed something and then mention it the second time... causing you to incur another waiting round for another thing to address just because he/ she missed it the first time. >.>
I take it this is also true for test videos? This is now day seven after submission and I'm still "in the queue" I'm three quarters way through filming and uploading my lectures without knowing if they will meet the standard. So I may have to do them all again. And, because I am living in Spain, it turns out I need to do a video verification and it can't be done until the full course is uploaded and then there is no guarantee I'll be verified. If I am not verified it was all for nothing? Not the Udemy start I was hoping for!
A somewhat disappointed first timer.
I'm in the same situation , 13 days ago I submitted my test video.
I understand that due to the corona situation people are looking for alternative ways to create money, and creating courses is by far the easiest way to do so. so there must be hundreds, if not thousands of video's being posted for review.
Sad that you can't really start recording the courses before you got a reply on your test video, without having the risk to redo every single video if something needs to be improved with the test video.
Extrodineraly shortsighted on their part. Real experts are being forced to sit at home right now and have gold to share, and by the time they get the green light from Udemy, they will all be back at work and won't have the time.
Meanwhile, thousands of people with experience and no work could be reviewing the videos and speeding the process up.
Someone should do a course on it! 🤣🤣🤣
I might just take you up on that. Will have to contact you when I'm on my PC that has the video on it.
I guess uploading the video on youtube with a private link and posting that link here is the easiest way? (can't find a PM option here.)
@Mark61 you will be verified sir. Publishing for the 1st time is so frustrating and takes long time. But you will get there I promise you. Udemy 'll not disappoint you. I took 9 months to complete my course n get it reviewed because everything was new to me n frustrating. But finally they reviewed my course n told me where to fix common mistakes. I m about to publish very soon.