Quality Review Process: notice on wait times

[Abbie]

Hi everyone,

We've seen a recent spike in new courses submitted for review, leading to longer waiting times when publishing new courses. The Quality Review team is working on serving these requests as quickly as possible, but we may not be able to review all courses within the usual window of 2 business days.

We appreciate your patience during this time.

[Abbie · Accepted solution]

Hi everyone, 

Currently, all of our support queues are experiencing unprecedented volumes. We're working hard to get back to your tickets in the order they were received, and doing everything we can to ramp up for this new normal. This includes onboarding more staff to support you across our operations teams for the last couple of weeks.  

Current turnaround times for a first response are approximately 5 days across the student and instructor support teams, as well as Trust & Safety (report abuse, identity verification, QRP). For Test Video, we're seeing a turnaround in approximately 10 days. 

If you need to add more information to your request, or would like to check in on its review status, please reply to your original thread rather than creating a new ticket.  This ensures we have all the information needed when reviewing your case and minimizes duplicate work as well.  

And some advice for new instructors in particular:

We’re so excited to have you join us.  Lots of new instructors are creating new course offerings; the number of courses submitted for review is up 70% above average.  

Keep in mind that Test Video, Identity Verification, and the Quality Review Process all operate independently.  If you are waiting for feedback on Test Video, you can still work on your course landing page and course lectures.  If you’re waiting on Identity Verification, take the time to review the course material guidelines in preparation for QRP.  A little proactive reading from the course material guidelines (especially on course images and the course landing page) can save you a lot of time in the review process.

https://support.udemy.com/hc/en-us/articles/229232347-Course-Image-Quality-Standards 

https://support.udemy.com/hc/en-us/articles/229232467-Course-Title-Quality-Standards

https://support.udemy.com/hc/en-us/articles/229232407-Course-Description-Quality-Standards

[astroengineer · Accepted solution]

@Abbie Thank you for the update

[Venkatesh111 · Accepted solution]

It is Understandable @Abbie , with lot of people workign from home, many have found way to use the time to create new videos.  comsidering the situations at hand i think its fair to wait for some more days to have reviews completed.

[Abbie · Accepted solution]

Hey @MinervaSingh66, as @DYay2810 mentioned, the response time is measured in business days, so please do take that into account when calculating the times. Responses are taking approximately 5 days for the Quality Review Process. We appreciate your patience!

[al5aa9 · Accepted solution]

Technical support correspondence does not work
I have a course that has more than 5 days and has not been reviewed
Please note that I am working with a good level of professionalism
Thank you and appreciate your cooperation
I appreciate the current exceptional situation

[MikeWheeler · Accepted solution]

Here's a thought on how the review queue can clear up quickly. Approve courses from experienced instructors.

I have launched over 30 courses now on Udemy. I received one small piece of helpful feedback on my first course submission. The other 29 have been nothing more than an unnecessary delay.

I get needing to review courses by new instructors, but once someone has successfully launched a few courses, why not just let them launch? To adapt to these changes times means to think through something logically.

Has anyone who has launched multiple courses ever received a valuable tip or feedback from the review process, or is it just a waste of time and simply delay you releasing your course?

[ManishTrader · Accepted solution]

For my course 4 days time has been taken for review. I submitted my course on 13th April and course was approved on 17th April. 

[KaziHarun682 · Accepted solution]

Hi! @Dribrahimm 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Congratulations for your course!!! You may be perfected able to considered how the possibility that discussing with each other for responding to your course by helps and supports from Udemy Community. Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

[astroengineer · Accepted solution]

My course review is successful today and it is live now. It took 5 business days for my course to get approval. Thanks to reviewing team for support during this crisis time.

[YennyLee-Bridal · Accepted solution]

Hi Abby,

I've tried to sent the verification both with the email linked to udemy and my backup other email. Since my linked email account got trouble lately with sending emails.

It was 5 days ago. I know i need to wait and i got replies from udemy team and already re-sent my verfication aswel.

My question are:

1. How do I know my course is verified?

2. Should I submit manually for review for the course or its gonna be automatically submitted?

3. How do I know my course is live?

4. How can I double check if needed?

5. Also, my video only 2MB is that okay? Cos I read people sent up to 20MB.

Pls advise. Thank you.

Yenny

[EmreBengi · Accepted solution]

Maybe udemy can put a counter on system that shows your order in queue. By the way, you can control its counting speed and hence calculate the approximate return time. I am also a new instructor on udemy and waiting as you. So, hello everyone.

[KaziHarun682 · Accepted solution]

Hi! @EmreBengi 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Thanks for your post!!! Go ahead!!! Move ahead!!! 🌹🌹🌹🌹

[kirstigwynn · Accepted solution]

Hello everyone 👋🏼

Just wanted to let everyone know what kind of wait times I saw as it's nice to know what to expect: 

I submitted my test video on 8th April and received feedback on 21st April (7 business days). 

I submitted my first course on 14th April and it was reviewed late on the 23rd April (7.5 business days). 

Thank you to the Udemy team working hard in these busy times and good luck to everyone putting courses out there.

[astroengineer · Accepted solution]

@AdnanKhawaja I think the review will be completed in 5 business days. I got it reviewed on the 5th business day. Since today and tomorrow are weekends. I hope yours will be approved by Monday. Stay positive!

[AdnanKhawaja · Accepted solution]

Hello YennyLee-Bridal, from what I have seen (Im also a new instructor) but once you're done recording, you would submit your viedoes for Review, I do not think its automatic, others can confirm. You can keep visiting your instructor page to see the status if it has gone live or not.

Thansk!

[AdnanKhawaja · Accepted solution]

@Abbie Happy Monday! are we still trending 5 business days for reviews? I have got my course that I submitted for review and it has been 5 business days today, thanks!

[Abbie · Accepted solution]

Happy Monday, @AdnanKhawaja! Yes, turnaround times for review processes are still approximately 5-6 days. 

[ElianaC · Accepted solution]

Hi @AmirMagdy458 We really understand you have been waiting to get your course reviewed. Please know that the reviews are answered in the order they get them. Once your request is next, you'll be hearing from them.

Eliana Cerna

Udemy Community 

[Kashish_Gakkar · Accepted solution]

Hi,

This is fine if udemy is taking time to review verification video but it is reflecting on my account that it will be deactivated by May 3rd if my verification doesn't complete.

I am a new instructor and already submitted verification video 2days back.

Could you please help in expediting my verification process or let me know what i can do in this case.

[KehindeAlli001 · Accepted solution]

Please have submit my course for review since 3 days ago but have not received any email from udemy. Please any help from you 

[astroengineer · Accepted solution]

@RajendraPaudel With the recent spike in the number of course reviews, the Udemy team is taking 5 to 7 business days for the approval. My course got published last week after waiting for 5 business days. So stay positive. 

[AdnanKhawaja · Accepted solution]

A Big Thanks to everyone specially @Abbie for the support.

My course went live a few mins ago!

[AdnanKhawaja · Accepted solution]

Hi@Rikarigger , Congratulations! I recently went live with my course, just like Elina mentioned, they are dealing with a backlog indeed, however based on my timelines, Id say roughly 6-7 business days, all the best!

[Abbie · Accepted solution]

Hey @Manan904, to check the status of your course, go to the Instructor Dashboard. A label will appear showing if your course is Live, In Review, Submitted for Review, or Needs Fixes. The Quality Review Team will give feedback on the course feedback page, and they will inform you whether the course has been approved, or if it requires fixes.  If the Quality Review Team does not identify any required fixes, your course will be live and published in the marketplace. 

This article shows how you can view the review team’s feedback, and how you can mark required changes as fixed or respond to the review team directly.

You will receive an email when your course is done being reviewed, which will include a link to your course dashboard, where you can see feedback.

Check out this support article for more info about our Quality Review Process.

Hope this helps!

[MumtazMangi2020 · Accepted solution]

Hi,

I am very thankful for.

Regards 

[MumtazMangi2020 · Accepted solution]

200% agree with.

Regards

[JohnCourtenay · Accepted solution]

**LIVE as of 21:12 (UK time) on 9th May - so 5-6 days seems to be about right at the moment**

**Course went to IN REVIEW about an hour ago (approx 16:30 on 9th May), cautiously optimistic this will be approved today**

Hi @Abbie

I submitted a course early hours on the 3rd May (03:30 UK time) and wondered how long it would take to review, it's been around 4 days or so, but the course is only a 30 minute one, just trying to work out if it would be this week or whether the review is likely to be completed on Friday or earlier.

Thanks,

John

[Chiranjit360 · Accepted solution]

hello, Thanks for the update. I think it takes more than 2 days. I submitted my course 2 days ago but it's still in reviews. it's ok for me to wait. hope the team doing Great. Have a good day

[ammar · Accepted solution]

thank you very much

[MumtazMangi2020 · Accepted solution]

@Dribrahimm 

Hi.

Congratulations!

Sincerely yours

Mumtaz Ali Mangi 

[Abbie · Accepted solution]

Hey @TinaWilliam739, to check the status of your course, go to the Instructor Dashboard. A label will appear showing if your course is Live, In Review, Submitted for Review, or Needs Fixes.

If the Quality Review Team does not identify any required fixes, your course will be live and published in the marketplace.

[VipinJoshi · Accepted solution]

@Abbie @ElianaC Earlier this morning I received a mail from Udemy that the courses are approved. Earlier the courses were made private(Invitation only). I have made changes in course settings from private to public and again it is showing that the courses are in review. Kindly review the courses again as I thought if I change from private to public, It won't go through the review process again. 

I have made changes from private to the public because courses were not showing live on udemy market search place.

I have uploaded these courses from mail id: chandravipin1991@gmail.com

[SourabhShukla · Accepted solution]

Hey Abbie ! I am having a problem here.

I have made a small course (40 min) in graduate & Postgraduate level #economics but when I submitted it for review it failed to verify with my PAN identity and says

"Unable to Verify. Action needed within 30 days "

And asked me to upload a video which I did twice on 27 may & 28 may but I received NO response from Udemy regarding this .

What worries me more that it says your account will be deleted on 2nd  june 2020 10:21 am . ( It has given me hardly 7 days instead of 30 days )

Kindly help me !

[ElianaC · Accepted solution]

Hi @SourabhShukla don't worry, if we don't get to your request before your verification deadline, we won't remove your account based on that. You'll receive a reply as soon as your email is next. 

[ElianaC · Accepted solution]

Hi @cristiscu, yes, once the practice test has been completed, you can make it live in and publish it.

[Abbie · Accepted solution]

Hi everyone, 

Currently, all of our support queues are experiencing unprecedented volumes. We're working hard to get back to your tickets in the order they were received, and doing everything we can to ramp up for this new normal. This includes onboarding more staff to support you across our operations teams for the last couple of weeks.  

Current turnaround times for a first response are approximately 5 days across the student and instructor support teams, as well as Trust & Safety (report abuse, identity verification, QRP). For Test Video, we're seeing a turnaround in approximately 10 days. 

If you need to add more information to your request, or would like to check in on its review status, please reply to your original thread rather than creating a new ticket.  This ensures we have all the information needed when reviewing your case and minimizes duplicate work as well.  

And some advice for new instructors in particular:

We’re so excited to have you join us.  Lots of new instructors are creating new course offerings; the number of courses submitted for review is up 70% above average.  

Keep in mind that Test Video, Identity Verification, and the Quality Review Process all operate independently.  If you are waiting for feedback on Test Video, you can still work on your course landing page and course lectures.  If you’re waiting on Identity Verification, take the time to review the course material guidelines in preparation for QRP.  A little proactive reading from the course material guidelines (especially on course images and the course landing page) can save you a lot of time in the review process.

https://support.udemy.com/hc/en-us/articles/229232347-Course-Image-Quality-Standards 

https://support.udemy.com/hc/en-us/articles/229232467-Course-Title-Quality-Standards

https://support.udemy.com/hc/en-us/articles/229232407-Course-Description-Quality-Standards

[DYay2810]

Woah!! 70% MORE!!

[TanishaA064]

Thank you @Abbie 

[KaziHarun682]

Hi! @Abbie 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Thanks for your help and support!!! God bless you!!! 🌹🌹🌹🌹

[astroengineer · Accepted solution]

@Abbie Thank you for the update

[astroengineer · Accepted solution]

My course review is successful today and it is live now. It took 5 business days for my course to get approval. Thanks to reviewing team for support during this crisis time.

[Ctutors_2020]

Please can you just help me with  Chunk error. When I was uploading my videos, I had an error after 35% uploaded about due to chunk.

[Abbie]

Hi @Ctutors_2020, check out this support article with troubleshooting steps for video upload issues. 

If you can't find what you're looking for, please reach out to instructorsupport@udemy.com and the team will gladly help you out.

[KaziHarun682]

Hi! @Abbie 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Congratulations for your help and support!!! God bless you!!! Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

[Mark61]

Hi @Abbie ,

While I appreciate your response and suggestions for using the extended wait times, since yesterday I have been unable to access my curriculum page and so now can't upload anything. It just keeps coming up. 
"There was an error fetching content from the server. This may be the result of a bad network connection. Please reload the page at your earliest convenience."   
when I try to start a new course it allows me to pick a name and category but then gives the same message and will go no further. All of the other pages on your site are opening without issue so the problem is not on my end.

Do have any idea when this issue will be resolved?

is my already uploaded content safe or is it all gone?

regards, Mark

[Abbie]

Hey @Mark61, that sounds odd. We haven't seen any reports about this being a global issue. Please reach out to instructorsupport@udemy.com for the team to troubleshoot further. 

[MarileeNiel451]

Hi Abbie-

I am creating a course and just watched the Quality Standards for the title of my course.  I'm wondering if I can edit the title of my course?  In the manage/edit course tab I'm not finding that capability.  Should I create a new course to make the title more effective?  

Thanks-

Marilee

[ElianaC]

Hi @MarileeNiel451, you can change the course title by following these steps mentioned in this article https://support.udemy.com/hc/en-us/articles/229605388-Change-the-Title-of-a-Course

[MarileeNiel451]

Thank you!!!  I took care of it and will be ready to publish next week-

So excited!

Marilee

[KaziHarun682]

Hi! @MarileeNiel451 

Congratulations for your creating course!!! Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

[kirstigwynn]

Hi everyone,

What are the longest wait times people are seeing at the moment on course review? I saw a 7 business day wait time on test video and am still waiting on course review and it's just gone past 5 business days as of this morning. 

My course says "in review", however, I'm not sure if this reflects anything more than that I've submitted it for review (this is my first course).

Of course, I understand this is a busy time for everyone - eager to get my Coronavirus-centred course out there. Thank you for the update, @Abbie 

[KaziHarun682]

Hi! @kirstigwynn 

Congratulations for your like!!! Go ahead!!! Move ahead!!! Thanks!!! 🌹

[kirstigwynn]

Hi @Abbie,

I hope you're well and staying safe 🙂

Thank you for the notice on wait times. Has the review time now increased further? 

My course is currently still in review and it's been almost 8 business days (my test video was approved as good to go). I understand it's an extremely busy time and would just like to know what to expect, so I can let my community know. I'm a positive psychologist releasing a course around coping with coronavirus. 

Thank you for your response.

Kind regards, Kirsti

[KaziHarun682]

Hi! @kirstigwynn 

Congratulations for your course!!! Go ahead!!! Thanks!!! 🌹🌹🌹🌹

[kirstigwynn · Accepted solution]

Hello everyone 👋🏼

Just wanted to let everyone know what kind of wait times I saw as it's nice to know what to expect: 

I submitted my test video on 8th April and received feedback on 21st April (7 business days). 

I submitted my first course on 14th April and it was reviewed late on the 23rd April (7.5 business days). 

Thank you to the Udemy team working hard in these busy times and good luck to everyone putting courses out there.

[AdnanKhawaja]

@kirstigwynn thanks for posting the timeline, I am 6 business days and counting, first time publisher :), this helps alot