Quality Review Process: notice on wait times

[Abbie]

Hi everyone,

We've seen a recent spike in new courses submitted for review, leading to longer waiting times when publishing new courses. The Quality Review team is working on serving these requests as quickly as possible, but we may not be able to review all courses within the usual window of 2 business days.

We appreciate your patience during this time.

[Abbie · Accepted solution]

Hi everyone, 

Currently, all of our support queues are experiencing unprecedented volumes. We're working hard to get back to your tickets in the order they were received, and doing everything we can to ramp up for this new normal. This includes onboarding more staff to support you across our operations teams for the last couple of weeks.  

Current turnaround times for a first response are approximately 5 days across the student and instructor support teams, as well as Trust & Safety (report abuse, identity verification, QRP). For Test Video, we're seeing a turnaround in approximately 10 days. 

If you need to add more information to your request, or would like to check in on its review status, please reply to your original thread rather than creating a new ticket.  This ensures we have all the information needed when reviewing your case and minimizes duplicate work as well.  

And some advice for new instructors in particular:

We’re so excited to have you join us.  Lots of new instructors are creating new course offerings; the number of courses submitted for review is up 70% above average.  

Keep in mind that Test Video, Identity Verification, and the Quality Review Process all operate independently.  If you are waiting for feedback on Test Video, you can still work on your course landing page and course lectures.  If you’re waiting on Identity Verification, take the time to review the course material guidelines in preparation for QRP.  A little proactive reading from the course material guidelines (especially on course images and the course landing page) can save you a lot of time in the review process.

https://support.udemy.com/hc/en-us/articles/229232347-Course-Image-Quality-Standards 

https://support.udemy.com/hc/en-us/articles/229232467-Course-Title-Quality-Standards

https://support.udemy.com/hc/en-us/articles/229232407-Course-Description-Quality-Standards

[astroengineer · Accepted solution]

@Abbie Thank you for the update

[Venkatesh111 · Accepted solution]

It is Understandable @Abbie , with lot of people workign from home, many have found way to use the time to create new videos.  comsidering the situations at hand i think its fair to wait for some more days to have reviews completed.

[Abbie · Accepted solution]

Hey @MinervaSingh66, as @DYay2810 mentioned, the response time is measured in business days, so please do take that into account when calculating the times. Responses are taking approximately 5 days for the Quality Review Process. We appreciate your patience!

[al5aa9 · Accepted solution]

Technical support correspondence does not work
I have a course that has more than 5 days and has not been reviewed
Please note that I am working with a good level of professionalism
Thank you and appreciate your cooperation
I appreciate the current exceptional situation

[MikeWheeler · Accepted solution]

Here's a thought on how the review queue can clear up quickly. Approve courses from experienced instructors.

I have launched over 30 courses now on Udemy. I received one small piece of helpful feedback on my first course submission. The other 29 have been nothing more than an unnecessary delay.

I get needing to review courses by new instructors, but once someone has successfully launched a few courses, why not just let them launch? To adapt to these changes times means to think through something logically.

Has anyone who has launched multiple courses ever received a valuable tip or feedback from the review process, or is it just a waste of time and simply delay you releasing your course?

[ManishTrader · Accepted solution]

For my course 4 days time has been taken for review. I submitted my course on 13th April and course was approved on 17th April. 

[KaziHarun682 · Accepted solution]

Hi! @Dribrahimm 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Congratulations for your course!!! You may be perfected able to considered how the possibility that discussing with each other for responding to your course by helps and supports from Udemy Community. Go ahead!!! Move ahead!!! Thanks!!! 🌹🌹🌹🌹

[astroengineer · Accepted solution]

My course review is successful today and it is live now. It took 5 business days for my course to get approval. Thanks to reviewing team for support during this crisis time.

[YennyLee-Bridal · Accepted solution]

Hi Abby,

I've tried to sent the verification both with the email linked to udemy and my backup other email. Since my linked email account got trouble lately with sending emails.

It was 5 days ago. I know i need to wait and i got replies from udemy team and already re-sent my verfication aswel.

My question are:

1. How do I know my course is verified?

2. Should I submit manually for review for the course or its gonna be automatically submitted?

3. How do I know my course is live?

4. How can I double check if needed?

5. Also, my video only 2MB is that okay? Cos I read people sent up to 20MB.

Pls advise. Thank you.

Yenny

[EmreBengi · Accepted solution]

Maybe udemy can put a counter on system that shows your order in queue. By the way, you can control its counting speed and hence calculate the approximate return time. I am also a new instructor on udemy and waiting as you. So, hello everyone.

[KaziHarun682 · Accepted solution]

Hi! @EmreBengi 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Thanks for your post!!! Go ahead!!! Move ahead!!! 🌹🌹🌹🌹

[kirstigwynn · Accepted solution]

Hello everyone 👋🏼

Just wanted to let everyone know what kind of wait times I saw as it's nice to know what to expect: 

I submitted my test video on 8th April and received feedback on 21st April (7 business days). 

I submitted my first course on 14th April and it was reviewed late on the 23rd April (7.5 business days). 

Thank you to the Udemy team working hard in these busy times and good luck to everyone putting courses out there.

[astroengineer · Accepted solution]

@AdnanKhawaja I think the review will be completed in 5 business days. I got it reviewed on the 5th business day. Since today and tomorrow are weekends. I hope yours will be approved by Monday. Stay positive!

[AdnanKhawaja · Accepted solution]

Hello YennyLee-Bridal, from what I have seen (Im also a new instructor) but once you're done recording, you would submit your viedoes for Review, I do not think its automatic, others can confirm. You can keep visiting your instructor page to see the status if it has gone live or not.

Thansk!

[AdnanKhawaja · Accepted solution]

@Abbie Happy Monday! are we still trending 5 business days for reviews? I have got my course that I submitted for review and it has been 5 business days today, thanks!

[Abbie · Accepted solution]

Happy Monday, @AdnanKhawaja! Yes, turnaround times for review processes are still approximately 5-6 days. 

[ElianaC · Accepted solution]

Hi @AmirMagdy458 We really understand you have been waiting to get your course reviewed. Please know that the reviews are answered in the order they get them. Once your request is next, you'll be hearing from them.

Eliana Cerna

Udemy Community 

[Kashish_Gakkar · Accepted solution]

Hi,

This is fine if udemy is taking time to review verification video but it is reflecting on my account that it will be deactivated by May 3rd if my verification doesn't complete.

I am a new instructor and already submitted verification video 2days back.

Could you please help in expediting my verification process or let me know what i can do in this case.

[KehindeAlli001 · Accepted solution]

Please have submit my course for review since 3 days ago but have not received any email from udemy. Please any help from you 

[astroengineer · Accepted solution]

@RajendraPaudel With the recent spike in the number of course reviews, the Udemy team is taking 5 to 7 business days for the approval. My course got published last week after waiting for 5 business days. So stay positive. 

[AdnanKhawaja · Accepted solution]

A Big Thanks to everyone specially @Abbie for the support.

My course went live a few mins ago!

[AdnanKhawaja · Accepted solution]

Hi@Rikarigger , Congratulations! I recently went live with my course, just like Elina mentioned, they are dealing with a backlog indeed, however based on my timelines, Id say roughly 6-7 business days, all the best!

[Abbie · Accepted solution]

Hey @Manan904, to check the status of your course, go to the Instructor Dashboard. A label will appear showing if your course is Live, In Review, Submitted for Review, or Needs Fixes. The Quality Review Team will give feedback on the course feedback page, and they will inform you whether the course has been approved, or if it requires fixes.  If the Quality Review Team does not identify any required fixes, your course will be live and published in the marketplace. 

This article shows how you can view the review team’s feedback, and how you can mark required changes as fixed or respond to the review team directly.

You will receive an email when your course is done being reviewed, which will include a link to your course dashboard, where you can see feedback.

Check out this support article for more info about our Quality Review Process.

Hope this helps!

[MumtazMangi2020 · Accepted solution]

Hi,

I am very thankful for.

Regards 

[MumtazMangi2020 · Accepted solution]

200% agree with.

Regards

[JohnCourtenay · Accepted solution]

**LIVE as of 21:12 (UK time) on 9th May - so 5-6 days seems to be about right at the moment**

**Course went to IN REVIEW about an hour ago (approx 16:30 on 9th May), cautiously optimistic this will be approved today**

Hi @Abbie

I submitted a course early hours on the 3rd May (03:30 UK time) and wondered how long it would take to review, it's been around 4 days or so, but the course is only a 30 minute one, just trying to work out if it would be this week or whether the review is likely to be completed on Friday or earlier.

Thanks,

John

[Chiranjit360 · Accepted solution]

hello, Thanks for the update. I think it takes more than 2 days. I submitted my course 2 days ago but it's still in reviews. it's ok for me to wait. hope the team doing Great. Have a good day

[ammar · Accepted solution]

thank you very much

[MumtazMangi2020 · Accepted solution]

@Dribrahimm 

Hi.

Congratulations!

Sincerely yours

Mumtaz Ali Mangi 

[Abbie · Accepted solution]

Hey @TinaWilliam739, to check the status of your course, go to the Instructor Dashboard. A label will appear showing if your course is Live, In Review, Submitted for Review, or Needs Fixes.

If the Quality Review Team does not identify any required fixes, your course will be live and published in the marketplace.

[VipinJoshi · Accepted solution]

@Abbie @ElianaC Earlier this morning I received a mail from Udemy that the courses are approved. Earlier the courses were made private(Invitation only). I have made changes in course settings from private to public and again it is showing that the courses are in review. Kindly review the courses again as I thought if I change from private to public, It won't go through the review process again. 

I have made changes from private to the public because courses were not showing live on udemy market search place.

I have uploaded these courses from mail id: chandravipin1991@gmail.com

[SourabhShukla · Accepted solution]

Hey Abbie ! I am having a problem here.

I have made a small course (40 min) in graduate & Postgraduate level #economics but when I submitted it for review it failed to verify with my PAN identity and says

"Unable to Verify. Action needed within 30 days "

And asked me to upload a video which I did twice on 27 may & 28 may but I received NO response from Udemy regarding this .

What worries me more that it says your account will be deleted on 2nd  june 2020 10:21 am . ( It has given me hardly 7 days instead of 30 days )

Kindly help me !

[ElianaC · Accepted solution]

Hi @SourabhShukla don't worry, if we don't get to your request before your verification deadline, we won't remove your account based on that. You'll receive a reply as soon as your email is next. 

[ElianaC · Accepted solution]

Hi @cristiscu, yes, once the practice test has been completed, you can make it live in and publish it.

[Venkatesh111 · Accepted solution]

It is Understandable @Abbie , with lot of people workign from home, many have found way to use the time to create new videos.  comsidering the situations at hand i think its fair to wait for some more days to have reviews completed.

[MinervaSingh66]

Hi @Abbie . I submitted my course on April 10 and its yet to be approved. Usually, my courses are approved in about 2 days. How long approximately do you think it will be before my course is approved? Its a fairly small course and used the setting approved of in the test video I submitted in March 2020. 

[DYay2810]

Hi!! 10th of April was a Friday so that's probably why.

[MinervaSingh66]

How long is it taking (on an average) for the courses to be approved?

[DYay2810]

Usually, it takes 2 business days however as you are aware of the COVID-19 outbreak this may vary

[Abbie · Accepted solution]

Hey @MinervaSingh66, as @DYay2810 mentioned, the response time is measured in business days, so please do take that into account when calculating the times. Responses are taking approximately 5 days for the Quality Review Process. We appreciate your patience!

[MinervaSingh66]

Thanks.  I will get back in touch on Friday if the course is still stuck. 

[al5aa9 · Accepted solution]

Technical support correspondence does not work
I have a course that has more than 5 days and has not been reviewed
Please note that I am working with a good level of professionalism
Thank you and appreciate your cooperation
I appreciate the current exceptional situation

[MinervaSingh66]

@Abbie I submitted another course for review on December 20. It is still in review. This is much longer than before. When can I expect to hear back from the review team?

[ElianaC]

Hi @MinervaSingh66 Please reach out to instructorsupport@udemy.com to check the status of your submission.

Eliana Cerna

Udemy Community 

[MinervaSingh66]

@ElianaC I got in touch with them but I have not heard back from the review team and my course is still not live. This is most unprecedented and I am quite upset. I will be grateful for your suggestions 

[MinervaSingh66]

Hi @ElianaC I did. No one is responding. I devoted a lot of time and effort in creating my course. As a matter of common courtesy, I should get a response and a tentative idea when I can expect my course to go live. None of my previous courses encountered any issues and this one too follows the same format. Now the Instructor Support is not responding. Could you please look into this? 

[astroengineer]

@MinervaSingh66 I can understand your frustration. All instructors would have undergone this situation. I was in the exact situation a month ago. The second course that I launched in Nov was also stuck in review for more than 10 days. I contacted the support team a few times and they finally responded. I would suggest you be patient because that is what is in your control right now. For sure, you will get a reply very soon. All the best

[MinervaSingh66]

Thanks. I will contact them again 

[MarcoAdda75]

@MinervaSingh66 Hi and congratulations for submitting a new program. Please consider that this is both a challenging time and the end of the year, with many holidays in the calendar. So it may happen that all the processes slow down.. Please be patience and solicit the instructor support department. All the best wishes. M.

[TapuTElia173]

Hi im having trouble submitting my verification video via email. Is there any  alternative or suggestions please and thank you  x

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[astroengineer]

@TapuTElia173 If the size of the video is the issue, you may try to upload to Google Drive and share the link to Trust & Safety team

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@TapuTElia173 wrote:

Hi im having trouble submitting my verification video via email. Is there any  alternative or suggestions please and thank you  x

---

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[MikeWheeler · Accepted solution]

Here's a thought on how the review queue can clear up quickly. Approve courses from experienced instructors.

I have launched over 30 courses now on Udemy. I received one small piece of helpful feedback on my first course submission. The other 29 have been nothing more than an unnecessary delay.

I get needing to review courses by new instructors, but once someone has successfully launched a few courses, why not just let them launch? To adapt to these changes times means to think through something logically.

Has anyone who has launched multiple courses ever received a valuable tip or feedback from the review process, or is it just a waste of time and simply delay you releasing your course?

[AaronLinsda458]

Thank you for the update!

For others - I completed and submitted my course on April 11 (Saturday) and it was approved today, April 16. That's 4 business days to approval. That's pretty good considering their increased workload of 70%.

We appreciate your work.

[KaziHarun682]

Hi! @AaronLinsda458 

I hope that you are very well. Welcome to you and Udemy Community!!! 🌹🌹🌹🌹

Congratulations for your completed  and submitted  course!!! Go ahead!!! Thanks!!! 🌹🌹🌹🌹

[AaronLinsda458]

Thank you, Kazi Harun-or-Rashid!