06-02-2021 12:05 PM
Go to solutionHello.
Has any Udemy Instructor encountered a screen flickering?
I just posted an online course to Udemy (it's live now). When I see the preview of what I posted, I noticed that certain sections of the video flicker (like someone is adjusting the light dimmer knob). I'm worried it's going to be distracting to the students.
So I went to the MP4 file that I posted and opened it on my desktop - no flickering issue there.
If anyone has faced this issue, would appreciate if you can suggest what I can do to solve the issue.
Thank you in advance.
Solved! Go to Solution.
06-02-2021 04:54 PM
Go to solutionHi @YOSHIU thank you for reporting this! Our engineering team was aware of this issue and after some investigation, they have found a fix for it. Everything should be working as expected now, but if you're still having problems, please don't hesitate to contact our team at instructorsupport@udemy.com and they will be happy to assist you further.
Bella Almeida
Udemy Community Team
06-02-2021 04:54 PM
Go to solutionHi @YOSHIU thank you for reporting this! Our engineering team was aware of this issue and after some investigation, they have found a fix for it. Everything should be working as expected now, but if you're still having problems, please don't hesitate to contact our team at instructorsupport@udemy.com and they will be happy to assist you further.
Bella Almeida
Udemy Community Team
06-03-2021 06:50 AM
Go to solutionThank you Bella. I'll reach out to the instructor support group.
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