Screen flickering

[YOSHIU]

Hello.

Has any  Udemy Instructor encountered a screen flickering?

I just posted an online course to Udemy (it's live now).  When I see the preview of what I posted, I noticed that certain sections of the video flicker (like someone is adjusting the light dimmer knob).  I'm worried it's going to be distracting to the students.   

So I went to the MP4 file that I posted and opened it on my desktop - no flickering issue there.

If anyone has faced this issue, would appreciate if you can suggest what I can do to solve the issue.

Thank you in advance.

[Bella · Accepted solution]

Hi @YOSHIU thank you for reporting this! Our engineering team was aware of this issue and after some investigation, they have found a fix for it. Everything should be working as expected now, but if you're still having problems, please don't hesitate to contact our team at instructorsupport@udemy.com and they will be happy to assist you further. 

Bella Almeida

Udemy Community Team

[YOSHIU]

Thank you Bella.  I'll reach out to the instructor support group.