Students who applied for refund

[Ranjithvasudev]

Hi ,

As a new instructor in the udemy club, I am writing this to hear from you regarding the below concern:

Is there any option to check out in instructor dashboard about student's name who have applied for refund  ?

Also, are there options to check details of enrollment date, percentage of course completed and reason provided by the student for giving up the course and to get back refund..!?

[MariaG · Accepted solution]

Hi @Ranjithvasudev 

You can check this in your revenue report. Click on the time period (Sep 2020, for example) and you'll then be redirected to this page:

The refund reason isn't available but the performance tool shows you which lecture students stop watching a course.

https://www.udemy.com/instructor/performance/engagement/

[Ranjithvasudev]

HI @MariaG ,

I got it , Thank you for your guidance ..!

Happy weekend 🙂 

[Learner's_World]

Instructors should be able to see why the student has asked for a refund.
Knowing the reason can help us as instructors understand the needs of our students.