Subtitles not generated

[InannaVega768]

Hi everyone! Happy to be here. I've enjoyed reading through this section and have learned a lot!

So, I just published my second course. I had published my first last year, then unpublished it and made a better one. I can see improvement! (second one was a lot better than the first, so I assume the third will be better!) The problem is that the captions have not completed their autogenerate for four days. The wheel to the left of each video is still spinning, and I don't know what is happening. I contacted support a day ago, but haven't heard back. 

In my first course, it was self-explanatory. They just autogenerated, and I went in and cleaned them up. I am not seeing anywhere to click to be able to fix this. Now I am wondering if I should set to private or unpublish, because the subtitles are a critical part of the course, as it is a language course.

Any thoughts or advice would be appreciated 🙂 

[TameraDion · Accepted solution]

Support is pretty swamped right now with reviews being broken and instructors messaging them about that. There could be another glitch in the system dealing with subtitles as well.

[kkjitesh · Accepted solution]

This issue is there for more than a week. So don’t expect any quick resolution as it appears it is way down the priority. I suggest you create your own from YouTube at least for your preview videos. 

Regards,

Jitesh

[kkjitesh · Accepted solution]

Give it some time. Mine was spinning for more than a week. :). Yours could be in the queue.

[TameraDion · Accepted solution]

Support is pretty swamped right now with reviews being broken and instructors messaging them about that. There could be another glitch in the system dealing with subtitles as well.

[InannaVega768]

Thank you TameraDion! It helps a lot to know that it is just a busy time. 🙂

[kkjitesh · Accepted solution]

This issue is there for more than a week. So don’t expect any quick resolution as it appears it is way down the priority. I suggest you create your own from YouTube at least for your preview videos. 

Regards,

Jitesh

[InannaVega768]

Thanks Jitesh!

[kkjitesh]

Just an update. It has been resolved now. Pls check your captions. 

[InannaVega768]

hmmm. Mine is still spinning. Perhaps I published just as there was a problem. I wonder if I should unpublish and then publish again- if that would help. I will give it a little time and see...

[kkjitesh · Accepted solution]

Give it some time. Mine was spinning for more than a week. :). Yours could be in the queue.

[ErickaNuñez · Accepted solution]

Hi @InannaVega768 ! This is still an ongoing bug, I'm afraid. /:

We will notify instructors once this issue has been resolved.

Regards,

[InannaVega768]

Thank you @ErickaNuñez ! As of 2 am UTC time, mine has stopped spinning. I will go ahead and edit a few lectures to see what happens. Will report back if any problems occur. thanks again!