Hi @emmarilla, I'm sorry to hear you're experiencing this. I can understand how frustrating it might be to get repeat refund requests from the same student. Please remember that if you see suspicious behavior like this, you can report it to policy@udemy.com for investigation.
Udemy reserves the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
- Multiple refunds have been requested by a student for the same course.
- Excessive refunds have been requested by a student.
- Users who have their account reported, banned or course access disabled due to a violation of our Terms or Trust & Safety Guidelines.
- We do not grant refunds for any subscription services unless otherwise required by applicable law.
These refund restrictions will be enforced to the extent permitted by applicable law. You can learn more about our refund policy here.
Bella Almeida
Udemy Community
