Verification Process Trouble ( Need Help )

[Pratham 1256]

I am a 13 year old boy, from India. I am Pratham Hegde, and my email is  I had mailed policy@udemy.com, that I was 13 years old, and received a reply from @

GermanAguilar

from Udemy saying that me and my guardian had to record a video, and paste the lines in starting of the mail. I did all of it and mailed them on May 2 ,12:30 PM in IST. But I have not yet received any mail, and I am worried because, it is saying my account will get deleted in the next week, if I do not get verified. Please help me

[ElianaC]

Hi @Pratham 1256 The community is not an escalation channel and I'm afraid we can't look into your specific situation with the team, you might need to wait for the team to get back to you, they will provide you a response when your request is next. Thanks for your understanding.

Regards,

Eliana