Video upload failed

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CRAMLI-Shayia
CRAMLI-Shayia Posts: 2 Community Champion rank
in First-time course creation

Hi all, I am a new instructure and creating my curriculum. I have recorded my laptop screen showcasing a powerpoint presentation. I used QuickTime player. But verytime I upload it id doesn't save successfully and says 'Failed'. Not sure what to do?

However, if I use my mobile phone to record my laptop screen, it saves automatically with no isses but the quality of the vido is terrible.

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  • International
    International Posts: 4 Community Champion rank
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    You can send a small video clip to the test videos and it will benefit you, and make sure the video is 720p

  • Abbie
    Abbie Posts: 3,191 researcher rank
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    Hi @CRAMLI-Shayia
    , were you able to catch the issue here? We have a support article that includes different reasons for video upload issues here. Also, feel free to reach out instructorsupport@udemy.com and the team will be happy to troubleshoot further.

  • CRAMLI-Shayia
    CRAMLI-Shayia Posts: 2 Community Champion rank
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    Yes I was. Thank you

  • Dr. Andell Moore
    Dr. Andell Moore Posts: 6
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    Hi, am trying to upload my test video on my mobile phone. Can you assist.

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