Video uploading

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Video uploading

I'm having a difficult time uploading my videos. The first two uploaded after many tries. I need some support with the other videos! #support

3 Replies
Bessy
Community Moderator
Community Moderator

 

Hi @HealwithOkha happy Tuesday!

 

I’m sorry for any trouble caused. Please contact us at our support team and provide us with screenshots and also let us know if you have already tried any troubleshooting steps.

 

Best regards,

Alexia
Community Champion Community Champion
Community Champion

@HealwithOkha 

I used to have challenges uploading videos until I upgraded my computer and internet speed. Also, I think an mp4 will upload faster because it is a smaller file. You may want to compress the video or change the format to mp4. There is free software. Perhaps this would help!

https://www.freeconvert.com/video-compressor

What is average size of 1 video file?

What is format? avi, mov, mp4?

What are dimensions (width / height) ?

 

I can suggest a simple tool called "ffmpeg" to reduce size (especially bitrate).

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