I have a question

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HazemHossam743
HazemHossam743 Posts: 2
in Introductions

I have a problem as I can not find the button or the way to payout or withdraw my earings from my courses !

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  • Leonor C.
    Leonor C. Posts: 1,069 Udemy rank
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    Hello @HazemHossam743

    Payments are done monthly by Udemy to your Paypal or Payoneer accounts.

    On revenue report page you will see expected payment date. For more info check below article.
    https://support.udemy.com/hc/en-us/articles/229232207-Instructor-Revenue-Report

    Please contact the instructor support center if you have any further doubts about payments.

    Kindest regards,

    Leonor

    Udemy Community team

  • HazemHossam743
    HazemHossam743 Posts: 2
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    Hello @Leonor C.

    HazemHossam743_0-1685386480916.png

    As you see here expected payment Date has been over! It has to be months ago.
    So what should I do? I have just activated my Paypal account and taxes are approved.

    Secondly, How can I communicate with Customer Service Representative (a human not a robot)

  • Leonor C.
    Leonor C. Posts: 1,069 Udemy rank
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    Hello @HazemHossam743

    Please contact the instructor support here.

    They will have a look into your account but in my view since you just activated your Paypal account just now, the system did not have a way to transfer it to your Paypal account before, in this case an instructor associate will be happy to re-schedule your payment for you.

    Kind regards,

    Leonor

    Udemy community team

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