Payment Method Not Verified

[AliHaiderNadeem]

I had connected one of my Payoneer accounts as a Payout method for receiving payments from Udemy. However, due to the fact that I had 2 accounts with Payoneer and they now had an update in their policy against having 2 accounts for one person, they blocked my Payoneer account that was associated with my Udemy. Now, that Payoneer payout method is "Not Verified", and I cannot verify it anymore because it has been blocked. So, in order for me to receive payments from Udemy, I need to have a Payoneer account attached to my Udemy account. Unfortunately, Udemy are not able to disconnect my currently linked Payoneer account. They say this will need to be done by Payoneer Support. Payoneer Support on the other hand say that my Udemy Payee is still on a 'Pending Approval' status which means that my Udemy Payee is not yet linked to my Payoneer account, and they're saying that I need to contact Udemy about this matter. I'm stuck in this deadlock. I wish to continue making courses but without a Payment method, how can I?! I believe this is the scenario Udemy really needs to work on. I'd highly appreciate if anyone of you could help me. Looking forward to seeing your responses.

[ElianaC]

Hi @AliHaiderNadeem I'm sorry to hear you are experiencing issues with your payment method. At this time, you need to send the same information along with the conversation you had with Payoneer when they mention Udemy needs to intervene in this matter, please send this information to our Instructor Support team. I'm sure the team would be assisting you.

Eliana Cerna

Udemy Community Moderator