not getting a response from Udemy’s support team

[AllisonStac236]

i refunded a course, i did get credited back and it’s on my account. i went to use my credits to towards a new course and they didn’t transfer, and paid full price for another class that was not worth that price. i’ve tried every way possible to get in touch with someone, it is the most frustrating thing. i’m beginning to think this is all just a scam seeing similar stories.. is there even a support team? or is that a front too? 

[Bella]

Hi @AllisonStac236, I am very sorry to hear about the problem you're having with the platform. This community is only for instructors, so unfortunately we're unable to assist you with this here. You can contact our Student Support team via this link, they will be more than happy to look into this for you.