Udemy for Business (UFB) serious issue

[GeorgioDacc]

I have 3 courses in Udemy for business (UFB) program, since the 12th of August i noticed that the enrollment of Udemy for business students is abnormal as i didn't get any new enrollments at all in the 3 courses. I didn't receive any email from UFB side mentioning any issue or the removal of my courses from UFB. I've reached out to the udemy for business team immediately, and they told me that the content team will be in touch with me in a short time, I'm still waiting for their response till now, I've reached out to them again but they didn't reply, i also reached out to udemy instructor support team but they told me that only the UFB content team has the necessary tools to help me. I have been waiting for about a month

Today, it's the first time that i didn't get any revenue from Udemy for business, I'm so sad because i still don't know what happened and why and because i lost around 30% of my monthly revenue.

Please, i need a urgent help @JocelynH 

[ElianaC · Accepted solution]

Hi @GeorgioDacc I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours. 

[ElianaC · Accepted solution]

Hi @GeorgioDacc I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours. 

[GeorgioDacc]

Thank you so much for your quick reply. Have a great day 

[GeorgioDacc]

Hello again Ms @ElianaC , 24h passed but unfortunately I didn't receive any email from UFB till now.

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@ElianaC wrote:

Hi @GeorgioDacc I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours. 

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@ElianaC wrote:

Hi @GeorgioDacc I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours. 

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Looking forward to hearing back from you as soon as possible. 

[Abbie]

Hey @GeorgioDacc, as Eliana mentioned, the team will follow up with you via email as soon as possible. Feel free to bump your ticket by reaching back to them through ufbcontent@udemy.com if you still haven't heard from them. Please keep in mind that the community is not an escalation channel, and only the team in charge has the necessary tools to assist you. Thanks!

[GeorgioDacc]

Thanks so much for your help, in fact I know that the community isn't designed for this type of subjects. But i didn't have any other way to let you hear my voice, I'll try to reach out to them again.

Best Regards 

[GloryT · Accepted solution]

I saw a Slow down in enrollment as well. Is this something to do with this month or is a technical issue?

[Abbie]

Hi @GloryT, have you reached ufbcontent@udemy.com yet? The team is best equipped to look into this for you.