Videos are not getting played in full length

PrashanthKumar76

Hello All,

I am facing one issue suddenly, most of my videos are not getting played in full length and I am facing issues due to this. For example, there is one video which is of length 1 hour 20 minutes when we click it to play it, it shows only 16 minutes. This is happening for multiple videos due to which my students are impacted. Is anybody else also facing this issue?

Bella

Hi @PrashanthKumar76, I'm so sorry to hear you're having an issue with your videos not getting played at full length. At the moment, this issue does not seem to be widespread, so I definitely recommend contacting our Instructor Support team with details about the lectures that are getting affected so the team can take a closer look. In the meantime, below are some resources to help you troubleshoot some possible reasons why this could be happening:

• How to Troubleshoot Audio & Video Issues (on a Browser)
• Troubleshooting Video Issues on The Mobile App

Bella Almeida

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