Low Ratings

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Comments

  • DamianMcKinnon
    DamianMcKinnon Posts: 186 specialist rank

    I think any decent human being would agree with you and this topic comes up again and again, yet Udemy have yet to participate in this discussion.

    I posted that I had submitted a report to Trust And Safety about a deliberately defamatory review and the reviewer actually purchased and down-voted another of my courses based on the first course feedback. They even directed attention to the first course in their comments and never once commented on the second course. And of course trust and safety did nothing. Never responded to my followups. And none of the admins in this group responded to my post or gave me options of how to pursue it. They know that if they wait long enough you will go away. And like this recurring topic they ignore it until things once again die down and you accept that they have no intention of acting or even discussing the subject at hand.

    The fact that they call themselves trust and safety and then deliberately breach it tells you all you need to know about this topic.

    And at the end of the day I believe it's simply a matter of effort versus reward for Udemy. And clearly it's not effort they are willing to make.

  • IamDhanush
    IamDhanush Posts: 2 researcher rank

    Absolutely, optional justifications for low ratings could be a great way to provide instructors with constructive feedback!

  • HeartbeatsZ Academy
    HeartbeatsZ Academy Posts: 8 researcher rank

    Thank you @MinervaSingh66 for raising such a valuable issue. Ditto same issue raised nearly 6 months ago, when i observed the weirdness in ratings. Unfortunately they give the typical copy and paste response "We can not share the details of algorithm" when i questioned its authenticity. I am also a PhD from among top research university and also a specialist doctor. When i continued to request to share why inspite of 6 "5 star reviews" a single "1 star review" brought down the course rating to 2.2 star, i was given the same answer as yours.

    I have earlier too questioned the fake refunds , in which whenever i launch a course people with nonsensical names will admit and within few hours take refund too. It has happened for more than 30 courses of ours, without a miss. All of the payments are also in same currency. I would have highlighted to policy team at least during 30-40 times via email but again no use.

    DUE TO SUCH POLICIES AND IGNORANCE NO DOUBT UDEMY IS RUNNING IN LOSSES.

    Perhaps, the organization has become too big to start ignoring the course creators ( who are the source of real revenue making for company).

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