Account problem

VahidQasimo626
VahidQasimo626 Posts: 1 observer rank
in Introductions

Hi everybody,

I'm sorry for the offtopic, but I need a help and can't find contact with Udemy's team..

I registered to Udemy with my gmail account, but now I wanna change the login email. When I want to change the email the password is requested, and when I enter the password, an error appears that the password is incorrect.

When I try to recover my password, I get a message that a Reset password sent to my e-mail address, but nothing comes to my e-mail. So, I can't reset my password and I can't change my email.

Please help me, because the current email should be closed. If I don't have time to change my email, I will lose my account.

HELP PLEASE !!!

Comments

  • ElianaC
    ElianaC Posts: 5,426 Udemy rank

    Hi @VahidQasimo626 I'm very sorry for the confusion this has caused you. Since this is a level account case and we in the community don't have the tools to assist you. However, I see that you have sent an email to the support team already, please bear with us and we will be following up with you as soon as possible.

    Thanks for your patience.

    Eliana Cerna

    Udemy Community Moderator

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