My course was Banned? without even reaching out prior to banning the course

Hello,

Can you please explain why my CompTIA Notes course was Banned?
I feel like Udemy shouldn't ban courses without an explanation.
I don't understand how I could just wake up, look at my courses, an see that 1 has been banned.
This hasn't been the first time something like this has happened.

Please let me know how I could get this course back up & running.

Thank you,
Robert Mathisen

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Comments

RandyMinder

Hello @rmathisen
- I don't think anyone here is going to be able to help you. We're all just instructors and moderators here. You will need to reach out to Udemy instructor support and instructorsupport@Udemy.com (I think).

I will say though this appears to be an on-going issue with instructors. Courses get banned or taken off-line with no explanation from Udemy as to why or what the instructor needs to do. This is one area Udemy can certainly do a MUCH better job.

rmathisen

Thank you so much @RandyMinder
I appreciate this, and completely agree

MarinaT

Hi @rmathisen
,

I'm sorry to hear one of your courses was banned from our marketplace.

As @RandyMinder
said correctly, unfortunately, we can't provide account-level support here in the community. The best is reaching out to our policy team at policy@udemy.com directly.

Please rest assured that both feedback was forwarded to the internal Udemy team.

I hope you will find a solution soon!

rmathisen

Thank you for your response.
....but, this is still very frustrating.

I emailed Policy@udemy.com, and hope they get back to me soon.

Thank you,
Robert

MarinaT

I understand . I'm sorry!

Please let us know if there is anything else we can do for you.

rmathisen

Can you possibly ask that someone reaches out to me?

Still very frustrated about this.

Thank you,
Robert

rmathisen

Any idea how long this unwarranted course ban lasts?

Can you please ask someone from Udemy to respond to my email?

Thank you!
Robert

ThomasHruska

how long does it take to get an answer from the policy-team?

ElianaC

@ThomasHruska
It usually takes 2 business days to get a response from them.