My course was Banned? without even reaching out prior to banning the course

rmathisen
rmathisen Posts: 50 traveler rank
in First-time course creation

Hello,

Can you please explain why my CompTIA Notes course was Banned?
I feel like Udemy shouldn't ban courses without an explanation.
I don't understand how I could just wake up, look at my courses, an see that 1 has been banned.
This hasn't been the first time something like this has happened.

Please let me know how I could get this course back up & running.

Thank you,
Robert Mathisen

Comments

  • RandyMinder
    RandyMinder Posts: 678 visionary rank

    Hello @rmathisen
    - I don't think anyone here is going to be able to help you. We're all just instructors and moderators here. You will need to reach out to Udemy instructor support and instructorsupport@Udemy.com (I think).

    I will say though this appears to be an on-going issue with instructors. Courses get banned or taken off-line with no explanation from Udemy as to why or what the instructor needs to do. This is one area Udemy can certainly do a MUCH better job.

  • rmathisen
    rmathisen Posts: 50 traveler rank

    Thank you so much @RandyMinder
    I appreciate this, and completely agree

  • MarinaT
    MarinaT Posts: 2,148 Udemy rank

    Hi @rmathisen
    ,

    I'm sorry to hear one of your courses was banned from our marketplace.

    As @RandyMinder
    said correctly, unfortunately, we can't provide account-level support here in the community. The best is reaching out to our policy team at policy@udemy.com directly.


    Please rest assured that both feedback was forwarded to the internal Udemy team.

    I hope you will find a solution soon!

  • rmathisen
    rmathisen Posts: 50 traveler rank

    Thank you for your response.
    ....but, this is still very frustrating.

    I emailed Policy@udemy.com, and hope they get back to me soon.

    Thank you,
    Robert

  • MarinaT
    MarinaT Posts: 2,148 Udemy rank

    I understand . I'm sorry!

    Please let us know if there is anything else we can do for you.

  • rmathisen
    rmathisen Posts: 50 traveler rank

    Can you possibly ask that someone reaches out to me?

    Still very frustrated about this.

    Thank you,
    Robert

  • rmathisen
    rmathisen Posts: 50 traveler rank

    Any idea how long this unwarranted course ban lasts?

    Can you please ask someone from Udemy to respond to my email?

    Thank you!
    Robert

  • ThomasHruska
    ThomasHruska Posts: 7 researcher rank

    how long does it take to get an answer from the policy-team?

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    @ThomasHruska
    It usually takes 2 business days to get a response from them.

Categories