How to contact udemy support team?

InnozantTec478
InnozantTec478 Posts: 1 observer rank
in Introductions

Hi Everyone,

I have been contacting udemy for the issue. But I am not getting any response from them. Can someone please help me how to contact udemy? Thank you,

Comments

  • MarinaT
    MarinaT Posts: 2,318 Udemy rank

    Hi @InnozantTec478
    ,

    I hope you are doing well!

    I'm sorry you are experiencing issues with contacting our support team.

    Please click here to contact our support directly and the team will be happy to help!

    If you have any other questions or concerns, please let me know .

    Have a nice day!

  • FrankKane
    FrankKane Posts: 1,914 rolemodel rank

    Hearing the same complaint from students lately too.

    Try instructorsupport@udemy.com if you haven't already. I've also been trying for weeks to get some pretty big issues addressed, but with so many people out for the holidays I'll cut them some slack for now!

  • PhilN.977
    PhilN.977 Posts: 7 researcher rank

    No way of clear and easy access to support at the moment I think. Endless click loops between FAQ and "contact us". Unfortunately I can't buy anything until this has been fixed.

  • Jo
    Jo Posts: 4 researcher rank

    Still not working - doesn`t provide much credibility or professionalism. The original support request was 2 months ago.......not good enough.

  • ScottB016
    ScottB016 Posts: 22 trailblazer rank

    Thank you, this is at least one step closer. As others have mentioned it's still a waiting game to get proper support. Good luck everyone.

  • dennisysh
    dennisysh Posts: 3 researcher rank

    I think the "submit a ticket" button is missing on that FAQ page. They may have disabled it probably they have too many tickets to handle.

  • namanmehta2211
    namanmehta2211 Posts: 1 observer rank

    You can always go to the help/ FAQ page, on the bottom of the page you can click on 'contact us' , then on the redirected page under the 'learners' column you can click on 'How to reach our support team' Once you are redirected you can click 'Contact us' on bottom left which will open up a chat for you on which you can connect with a virtual agent and then raise your ticket, follow the steps that it's asking you to do and then the support will contact you over mail.

  • KenMRadz
    KenMRadz Posts: 3 observer rank

    Udemy instructor support is POOR at best. Absolutely NO live support. And, if you try and solve issues/questions thru email, you never get the same contact to respond and are often referred back to videos and links that don't solve the problem - which is why you contacted them via email in the first place!

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