Tax form prompt doesn't disappear

Jo-AnnBryant
Jo-AnnBryant Posts: 5 researcher rank
in Introductions

Despite having filled in the tax form on time and despite getting a confirmation of successful submission the prompt box and the payout withholding won't go away.
Is this a technical issue? How long can it take to process? It's now been 3+ weeks.

Piease help. Thank you!

Comments

  • ElianaC
    ElianaC Posts: 5,412 Udemy rank

    Hi @Jo-AnnBryant
    I'm sorry to hear you are struggling with the tax form, at this time, we in the community do have the information available to see if your form was approved or rejected, you will need to contact our support team. To contact the team, please open the help center article here and click “Contact Us” on the right.

    Eliana

    Udemy Community Moderator

  • Jo-AnnBryant
    Jo-AnnBryant Posts: 5 researcher rank

    Hi Eliana, thank you. On the page you linked there's no contact section though.

    also, I do not struggle with the tax form. I filled it in, sent it off, received a confirmation.

    The issue is with the continued prompt and complete withholding of payouts for 2 full months.

  • ElianaC
    ElianaC Posts: 5,412 Udemy rank

    @Jo-AnnBryant
    Sorry, you should see it on the right side see the screenshot :

    ElianaC_0-1706816713481.png

    The team will be able to provide you with more details about your account.

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