Issue with Payments

nick99
nick99 Posts: 1 observer rank
in First-time course creation

I have only one published course on Udemy as an Instructor. I hadn't added the payment information for a long time (more than 3-4 months) and recently updated that by adding Paypal.

I am getting new enrollment payments in my Paypal but I can't get any details about previous months payments. I can see revenue under the analytics but I haven't received for earlier months. Where and How can I connect with support team to query about this.

Comments

  • ElianaC
    ElianaC Posts: 5,549 Udemy rank

    Hi @nick99
    I understand that you are looking for more information about your pending payments. To get the details you need, please reach out to the Instructor Support team as they have all the necessary tools to assist you. To contact the team, please open the help center article here and click “Contact Us” on the right.

    Eliana

    Udemy Community Moderator

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