When I tried to upload a video of more than 800M through the mobile web pag

brother9
brother9 Posts: 1 observer rank
in First-time course creation

When I tried to upload a video of more than 800M through the mobile web page, the upload failed. What's the reason for this?

Comments

  • ElianaC
    ElianaC Posts: 5,563 Udemy rank

    Hi @brother9
    Sorry to hear you are having upload issues. Most uploading issues are caused by a poor internet connection. If you experience issues while the video is being uploaded it could be due to the following:

    • A slow internet connection speed. Try uploading the videos when your internet connection is faster. Or, try uploading the video from a different internet connection.

    • The data limit for your internet provider has been reached. Try uploading the video from a different internet connection.

    • You are connected to the internet through a VPN and your connection provider has blocked uploads. Try uploading the video from a different internet connection.

    Please try to upload the videos again. If the issue persists, please contact our support team and include the following information:

    • The lecture file

    • The operating system you're using

    • Your internet connection speed

    To contact the team, please open the help center article here and click “Contact Us” on the right.

    I hope this helps!

    Eliana

    Udemy Community Moderator

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