Course enrolment payment not reflecting.
Hi, there, I'm a new instructor on Udemy, I just published my first course a couple of days ago
( approximately 2 weeks now ). However, I noticed new students joining the course but the payments are not reflecting, which means the payment is not updated on the instructor dashboard. I'm not sure why this is happening. Please, can anyone help me understand what's going on here? Thanks in advance!
Answers
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Hi @Simpson115 Happy Monday, and We’re so glad you published your first course! 😊
If you are not able to see the revenue on your revenue report, contact our Instructor Support team for better assistance, to contact our team, please go to this article and click on the "Contact Us" option to create a ticket, and you will be able to provide a brief explanation about your inquiry.
Let us know if you have additional questions.
Best regards,
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Hi, @Bessy, thanks so much for your response. The payment got reflected on my instructor dashboard after some time. So I was able to see it. Thanks once again!
Best regards.3 -
Hello,
I’ve read that sometimes payments can take a bit longer to reflect, especially if you're in the 'pending' period or if there’s a delay in the payment processing cycle. Have you checked if the sales have moved past the "hold" period for new instructors? Hopefully, it’s just a small hiccup, and you’ll see the payments soon.
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Hi @Simpson , from my experience, you can see the payment from the udemy promotion about 2 hours after the student enrolled, but for the instructor's promotion, it will be directly. Also, you can check your revenue report for every student enrollment.
Anyway welcome to udemy, I am new too here. Have a great journey.
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