Badge/Rank Change Issue Post-Update

upkaizen · 2024-07-31T09:56:55+00:00

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Hi Instructors,

We’ve encountered an issue with our badges here in upkaizen. Previously, we had the "Mentor" badge, but it now appears as "Storyteller" instead. We recently changed our name and logo (same account), so this discrepancy might be related.

Has anyone else experienced this problem? If so, could you please share any solutions or guidance on how to resolve this? Your help would be greatly appreciated!

Thank you in advance for your support.

Best regards,

@upkaizen

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MarinaT

Hi @upkaizen,

It's nice to see you in our new community, and thank you for bringing this to our attention.

We are aware of the issue with the badges, following our recent community platform migration.
Please be assured that we are actively working on resolving this. There will be some rank changes due to the platform update, and we are committed to ensuring that all badges reflect the correct status as soon as possible.

We appreciate your patience and understanding as we address this matter.

If you have any other questions, please let me know 😊.

upkaizen

Hi @MarinaT

Is there any updates regarding this issue?

I wanted to follow up on the badge / rank changes mentioned in your previous message.

It's been a while since I inquired, and I still haven’t seen any updates regarding my rank. In our particular case, we were actively posting in both the English and the Spanish community.

Could you please provide any new information or a timeline for when we might expect these changes? Thanks again! 😊

MarinaT

Hi @upkaizen,

My sincere apologies for the delay! It seems this post slipped through the cracks 😅. We truly appreciate your participation in both the Spanish and English communities—they don’t go unnoticed!

I understand some time has passed, and I want to thank you for your patience. We’re still in the process of confirming those details with the new platform provider, but I’ll do my best to get back to you by next week. Thank you for bearing with us.

Have a nice weekend ahead!