Payout

AndreErving
AndreErving Posts: 8 researcher rank
in Introductions

I have not received the payout from August. No customer service email or phone number is available.

What is the issue with this platform? Not sure how they are still operating.

Answers

  • MaclayAcademy23
    MaclayAcademy23 Posts: 21 traveler rank

    I think payment is scheduled for 8 but you can get it before then , be patient .

  • AndreErving
    AndreErving Posts: 8 researcher rank

    This is October, I clearly said August, I was supposed to receive August payout in September.

  • MaclayAcademy23
    MaclayAcademy23 Posts: 21 traveler rank

    sorry for the confusion, try to reach out to udemy support to see what might have happened

    instructorsupport@udemy.com

  • Bessy
    Bessy Posts: 883 Udemy rank

    Hi @AndreErving I‘m sorry for any trouble caused.

    As @MaclayAcademy23 mentioned, you can reach Udemy’s instructor support team by clicking the "Contact Us" option. Here's the link to the article.

    You can provide a brief explanation about the missing payout.

    Best regards,

  • PhillipBurton
    PhillipBurton Posts: 396 visionary rank

    » This is October, I clearly said August, I was supposed to receive August payout in September.

    What do you mean? If it's money from videos sold in August, then you receive it around 8-11 October.

  • IrinaKetkin
    IrinaKetkin Posts: 22 trailblazer rank

    Udemy offers a 30-day money-back guarantee. Therefore, your August earnings need to be withheld for 30 days to ensure they can fulfill this guarantee, which means you will receive your earnings in early October.

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