Need Help: Trust & Safety Team Flagged My Courses

Veasna, M.
Veasna, M. Posts: 179 storyteller rank
edited November 9 in Audio and video solutions

Hi everyone,

I recently received a message from Udemy's Trust and Safety team about my course: They said

"We are reaching out from Udemy's Trust and Safety team after reviewing the following course:

https://www.udemy.com/course/six-sigma-for-healthcare-white-belt-certification/

https://www.udemy.com/course/six-sigma-yellow-belt-the-best-guide-to-quality-healthcare/

https://www.udemy.com/course/data-visualization-storytelling-the-best-all-in-one-guide/

We have noticed that your course(s) features persons other than yourself. Could you please explain why this is?

Please let us know at your earliest convenience. If we do not hear back from you in the next 7 days, your course and/or account may be disabled.

Regards,
Udemy Trust & Safety Team"

…………..

I’m a bit unsure about what might have triggered this since I haven't featured any other people directly in my course. However, I did use some videos and images from Canva to illustrate concepts and add visual support.

Has anyone else encountered something similar? If so, how did you respond to the Trust and Safety team to clear things up? I’d appreciate any advice on the best way to reply.

Thanks in advance for your help!

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Comments

  • ScottDuffy
    ScottDuffy Posts: 897 rolemodel rank

    Just reply to them and explain that. Exactly like you did here. Very straightforward, honest and direct.

    I know it must be frightening to receive such an email, but don't worry. If you're not violating the policy, you don't have anything to worry about.

    And, of course, ask if they need more information or how you can prove it's you in the courses.

  • LawrenceMMiller
    LawrenceMMiller Posts: 2,301 rolemodel rank
    edited November 9

    I looked at one of your courses and I can say that the content looked very good. (I teach on similar topics) I don't know what triggered the notice you received but an issue I find problematic is not that it included "persons other than yourself", but rather that it doesn't include any actual person. Even the instructor name is not a human being. The voice is computer generated and the video is all graphics, most of which are very good, but there is never an actual "person." So, theoretically, this could be an entirely AI generated course. Maybe that is the cause that triggered your notice. I am just guessing and I have a strong bias for seeing and hearing from an actual instructor, a real human being with credibility. JMHO

  • HenrikJohan618
    HenrikJohan618 Posts: 19 traveler rank
    edited November 9

    They likely want you to certify that you own all the content and intellectual property in your video, plus gain surety that you are an actual living person and not some £1 company at the end of 20 "mailbox-company" long chain around the world.

    If you read your contract with Canva and your contract with Udemy, you will likely find what Udemy's Trust & Safety team is looking for.

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