Feedback on Video Player Usability Issues

Sem1101

The platform has several usability issues with the video player:

Pressing the "space" key to pause/unpause sometimes causes two identical videos to play simultaneously.
Clicking on the video player occasionally fails to pause or resume playback.
The transcript hinting and autoscroll features do not work as expected.

These issues make the platform less user-friendly and disrupt the overall experience.

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ElianaC

Hi @Sem1101 Thank you for bringing this to our attention. I’m sorry to hear you’re experiencing issues with your course. For the first two issues, we haven't received any reports, so I encourage you to reach out to the student support team directly. As for the transcript hinting and autoscroll problems, these are known issues, and our team is actively working on them. To contact the support team, please visit the help center article and click “Contact Us” on the right.

I hope this helps!

philsir

Yes, this has happened to me too. Also, the overlay on the video never disappears, either, so all videos on desktop are permanently obstructed.

RisdanKristori24

This still happens

MUAP

Facing the same issue.

ElianaC

Hi @MUAP @RisdanKristori24 @philsir I suggest that you also submit a report to our Student Support team. This will help increase the awareness of the issue, and the team is more likely to prioritize it. To contact the support team, please visit the help center article and click “Contact Us” on the right.

Thanks for your help.

RisdanKristori24

@ElianaC thanks for your response, but i already contact the support team with the request number: (#9433083), please push this to the technical team.

xcvh

This also affecting me. I am on a MacBook Air M1, macOS 15.1.1, Arc Browser Version 1.70.0 (56062).

ElianaC

Hi @RisdanKristori24 Thanks for submitting your report. You will get an update once the issue is resolved within the request number. We thank you for your patience.

RisdanKristori24

Thank you @ElianaC

_nilCat

I've got the same issues, from multiple browsers and different OSes. What's more serious of the problem of Udemy is - "Contact Us" will mostly lead to your bots, then after tons of bs, it opens a ticket, and you receive a mail telling you to check the instructions on their open pages. - That's the most disappointing part of Udemy. Btw, my ticket number is #9441337. I didn't reply that ticket, because I value my time. If the problem persists, I'll no longer chat with your bots, but post my experience on some more public place where your boss may pay attention to.

Take care, human custom service, if you rely too much on AI and bots, your boss may do the same.

Siun6

happen to me… please Fix

vivek_the_weber

I share your concern and can confirm that I'm facing the same issue you pointed out initially.

Pressing the "space" key to pause/unpause sometimes causes two identical videos to play simultaneously.

What actions can I take?

dwiN

Facing the same issue. Please fix it and change the AI Asistant Beta into another layout

dwiN

Still happen till now. please fix it

dwiN

Nothing changed until now, every time i pause the video for following the coding then it play the prev video in the same time. udemy please fix it.

hari1239234

It's still happening

dwiN

@ElianaC still hapenning

andersa

Same here. Seems to be triggered more easily by skipping back or forth in the video. Sometimes if I use arrow keys to skip several times in short succession, I will end up with multiple audio tracks playing at once. This behavior started suddenly sometime last week, and did not happen in the days before. Sadly can't remember the exact date that it started.

andersa

dwiN

I remember this all problem start when the AI Assistant Beta shown in the course content section.
Still happening right now and there's no solution.

jeromeJa

Facing the same issue. Please fix it

sudoalex

It is happening for me as well, it didn't happen a few months ago, tho. Please fix this ASAP.

dwiN

Still happening today. oh my GOD

siga01

yes this is happening to me as well. Looks like it's more common when i finished a video and a new one started playing.

Really annoying so please prioritize this.

philsir

The only way to stop two videos appearing and playing at once is by popping out the media by pressing the Media button (on Brave Browser, it looks like musical notes on the top right).

It will then open the 2nd playing video, and you can pause it so you can just play the main video.

But a BIGGER PROBLEM is that the overlay is still on top of the videos on desktop, and never ever disappears, and obstructs the videos. No wonder the Udemy stock price is down 70%!

Why is else no-one talking about this!?

dwiN

Still happening today

dwiN

Still happening today. when i press the space bar it play 2 videos in the same time.

ElianaC

Hi @Everyone! I'm sorry for the trouble this has caused you, but our team is currently working hard to solve the issues you have reported. I encourage you to open email support this way the engineering team will see the number of users affected. To contact the team, please open the help center article here and click “Contact Us” on the right.

Thanks again for your patience!

FrankKane

The number of users affected is "all of them."

Super annoying. I was just watching some of my own videos while organizing some updates, and just moving from one video to another a few times results in audio from multiple videos playing over each other. I can't imagine how frustrating this must be for students and UB clients.

SivakamiS2017

Yes, and this must be resulting in lots of 2 and 3* without comments.
It's amazing (and annoying) how so many bugs seem to be popping up in the past few months.