Video controls don't disappear when playing

Christos_
Christos_ Posts: 3 observer rank
in Audio and video solutions

Hello,

There are 2 days now, that the video controls don't disappear, so that i can see the full video without covering parts of it. I have tried everything , like cleaning cookies, viewing in icognito mode, trying all possible browsers, and different PCs. But the problem remains.

Could you please advise what is the issue and how it can be resolved?

Comments

  • Bessy
    Bessy Posts: 920 Udemy rank

    Hi @Christos_ I’m sorry for any trouble caused.

    Have you checked the troubleshooting steps in this article? if you have followed these troubleshooting steps and you’re still having this issue, please contact our Student Support team by clicking on the "Contact Us" option on the right, they will be able to try to replicate the issue and find out if this is something related to your account or the course itself.

    I hope this helps.

    Best regards,

  • Christos_
    Christos_ Posts: 3 observer rank

    Hello @Bessy, yes i have tried the recommended options in the link you provided and more.

    Anyway, i will try to contact support

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