I am not able to edit the captions. Please help

carementorsharp
carementorsharp Posts: 2 observer rank
edited November 22 in First-time course creation

I Want to edit the captions and resubmit my published courses and currently it is not allowing me to even unpublish and edit my captions for those 3 practice test courses which were submitted before.. Can support this help as i am not seeing any option for live chat or call number or whats app number hence sent email to instructorsupport@udemy.com from my email id as with so much of hard work we create content and publish in udemy and this happens to instructors like us.

Answers

  • Bessy
    Bessy Posts: 970 Udemy rank

    Hi @carementorsharp I’m sorry for any trouble caused.

    There is a known issue with editing captions, and our team is actively working to resolve it. We truly appreciate your patience and understanding as we address this matter.

    Currently, there is no live chat or call number available. However, you can reach out to our Instructor Support team regarding the issue with the option to unpublish your course. They will ensure that everything is working as expected on your account.

    To contact them, please click the "Contact Us" option in this article to create a support ticket.

    Best regards,

  • PuneetGupta453
    PuneetGupta453 Posts: 29 trailblazer rank
    edited November 22

    + 1 ,

    It's been a few days now, and there's still no solution.

  • ClydeMatthew
    ClydeMatthew Posts: 20 trailblazer rank

    I am having the same issue with not being able to edit captions. Its not urgent but just wanted to bring it to your attention.

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank
    edited November 22

    Hi @ClydeMatthew I’m sorry to hear that you’re experiencing the same issue. This is a known issue, but I recommend reporting it to the support team. The more reports we receive, the easier it becomes for our specialists to identify the root cause and develop a solution more efficiently. To contact them, please click the "Contact Us" option in this article to create a support ticket. I hope this helps!

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