Hi
I have a course that's had some success and it's ups and downs. It seems like I get a bunch of 5 star reviews and lately about every 5-6 days I get a one star review from a student that hardly covered any of the course. This slowly is killing my ranking (now this course has dropped to a 4.2). Now my sales have dropped even though the course still appears in the top 5 when searching under the topic.
Any ideas how to improve reviews? I do address every complaint, respond to every single written review be it positive or negative. I also constantly update the course, add topics, redo audio after purchasing a new mic. To be honest I'm exhausted.
For example 5 days ago I received a review from a student that covered 1% of the course:
"He emphasized the fundamentals. The course is not designed to fully prepare you as a developer. It aims to teach essential aspects of SwiftUI, including networking and other major skills that a developer will need when entering the job market. However, I believe this approach may not be entirely realistic."
I politely contacted the student asking how I can improve the course experience but he never bothered to respond. 13 days ago I got this review:
"This information doesn't add much value"
This review is simply idiotic. The course covers just about every aspect of iOS development. Again I politely contacted the student with no response. Another 1 star review:
"I was endlessly shown GUI clicks. I didn't gain much iOS programming knowledge."
Again absolute nonsense.
Obviously I also get encouraging and positive reviews. Nevertheless these bad reviews are motivation killers and income killers.
The course has been available for nearly 3 years with its ups and downs going from a 5 all the way to a 3.9 and back to 4.8 and now down to 4.2.
Anyways if anyone has any actionable steps I'd be happy to hear them. I do hope these one star reviews are honest. Udemy has refused to remove any of them.
Thanks!
