udemy do not accept positive ratings, only accept negative ratings on my courses

ShiyarJamo
ShiyarJamo Posts: 2 researcher rank
in First-time course creation

Many of my followers on Facebook and YouTube followed the course, and they evaluated with 5 stars on the course but I can't see their reviews with 5 stars . I see only the reviews with less than 5 stars in the last month. Although they sent me a proof that they had made a 5 star rating, but their ratings do not show

Comments

  • Unknown
    Unknown

    It's likely that the reviews were viewed as fraudulent/invalid. Did your followers at least complete the courses before reviewing them?

  • LawrenceMMiller
    LawrenceMMiller Posts: 2,301 rolemodel rank

    Did they sign on with a free coupon? Udemy has a filter system to filter out what they think may be fraudulent reviews.

  • ShiyarJamo
    ShiyarJamo Posts: 2 researcher rank

    the course is for free , doesn't need to a coupon.

    thanks

    @LawrenceMMiller
    wrote:

    Did they sign on with a free coupon? Udemy has a filter system to filter out what they think may be fraudulent reviews.

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hi @ShiyarJamo
    , as your fellow instructors have mentioned, Udemy uses an algorithm to scan reviews and look for behaviors that might indicate that the review is fake/spam (this includes positive and negative reviews). If you believe that the review was wrongly flagged as fake/spam, please email policy@udemy.com. While we can’t tell you exactly what we scan for, we can investigate to confirm everything is working correctly.

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