Correct Email Address for Identity Verification

JulieHitche380
JulieHitche380 Posts: 11 traveler rank
in First-time course creation

Hi

This is my first Course and I am trying to send in my Identity Verification Video.

I sent my video to verification@udemy.com

Receive this message

We weren't able to send this message, so we've put it in your Drafts folder. Before you try sending it again, you can check to see if the address is correct and that no attachments are too large.

video was 30.07mb

Comments

  • Robin_Slee
    Robin_Slee Posts: 149 specialist rank

    Most email clients limit the upload size of attachments to less than 25 megabytes. Have you tried compressing your video? Or producing hte output from your video editor at a smaller resolution?

  • JulieHitche380
    JulieHitche380 Posts: 11 traveler rank

    Thank you Robin _Slee

    This was what I did and my identity verification went through than you again.

    JulieHitche380

  • JulieHitche380
    JulieHitche380 Posts: 11 traveler rank

    Hi Robin_Slee

    I resent it smaller

    thank you

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