Udemy for Business (UFB) serious issue

GeorgioDacc
GeorgioDacc Posts: 16 trailblazer rank
in Stories and inspiration

I have 3 courses in Udemy for business (UFB) program, since the 12th of August i noticed that the enrollment of Udemy for business students is abnormal as i didn't get any new enrollments at all in the 3 courses. I didn't receive any email from UFB side mentioning any issue or the removal of my courses from UFB. I've reached out to the udemy for business team immediately, and they told me that the content team will be in touch with me in a short time, I'm still waiting for their response till now, I've reached out to them again but they didn't reply, i also reached out to udemy instructor support team but they told me that only the UFB content team has the necessary tools to help me. I have been waiting for about a month

Today, it's the first time that i didn't get any revenue from Udemy for business, I'm so sad because i still don't know what happened and why and because i lost around 30% of my monthly revenue.

Please, i need a urgent help @JocelynH

Comments

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    Hi @GeorgioDacc
    I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours.

    Eliana Cerna
    Udemy Community Team
  • GeorgioDacc
    GeorgioDacc Posts: 16 trailblazer rank

    Thank you so much for your quick reply. Have a great day

  • GeorgioDacc
    GeorgioDacc Posts: 16 trailblazer rank

    Hello again Ms @ElianaC
    , 24h passed but unfortunately I didn't receive any email from UFB till now.

    @ElianaC
    wrote:

    Hi @GeorgioDacc
    I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours.

    Eliana Cerna
    Udemy Community Team

    @ElianaC
    wrote:

    Hi @GeorgioDacc
    I've pinged the team they're aware of your inquiry and they are still investigating. Rest assured, they will be following up with you via email. You should expect a reply within the next 24 hours.

    Eliana Cerna
    Udemy Community Team


    Looking forward to hearing back from you as soon as possible.

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hey @GeorgioDacc
    , as Eliana mentioned, the team will follow up with you via email as soon as possible. Feel free to bump your ticket by reaching back to them through ufbcontent@udemy.com if you still haven't heard from them. Please keep in mind that the community is not an escalation channel, and only the team in charge has the necessary tools to assist you. Thanks!

  • GeorgioDacc
    GeorgioDacc Posts: 16 trailblazer rank

    Thanks so much for your help, in fact I know that the community isn't designed for this type of subjects. But i didn't have any other way to let you hear my voice, I'll try to reach out to them again.

    Best Regards

  • GloryT
    GloryT Posts: 9 researcher rank

    I saw a Slow down in enrollment as well. Is this something to do with this month or is a technical issue?

  • Abbie
    Abbie Posts: 3,191 traveler rank

    Hi @GloryT
    , have you reached ufbcontent@udemy.com yet? The team is best equipped to look into this for you.

  • MinervaSingh66
    MinervaSingh66 Posts: 175 storyteller rank

    @Abbie I received messages that three of UFB courses have been removed from UFB. Both courses have good ratings, and I received no prior warning. What is going on? I am extremely anxious

  • PhillipBurton
    PhillipBurton Posts: 409 visionary rank

    It's all been an error - see https://community.udemy.com/en/discussion/158040/announcement-ub-content-removal-email-sent-in-error

    for the central post.

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