Sound being blocked for student.

Lindy
Lindy Posts: 12 traveler rank
in Audio and video solutions

Hey all,

One of my students is having big issues with sound. In chatting with Udemy this morning to figure out it out, they figured it must have something to do with popups blocking the sound. She was told to go "incognito" in the settings, which worked temporarily, but it seems she is having the same issue again. Any suggestions that I can pass on to her?

Thanks in advance!

Comments

  • KylePew
    KylePew Posts: 140 specialist rank

    I’ve had the students clear the cache in the browser and that seems to fix the issue.

  • ElianaC
    ElianaC Posts: 5,536 Udemy rank

    Hi @Lindy
    I'll recommend you to redirect your student to reach out support@udemy.com here. The student support team is best equipped and will be happy to answer any questions regarding sound issues.

    Eliana Cerna

    Udemy Community Team

  • Lindy
    Lindy Posts: 12 traveler rank

    Oh, she actually has and the suggestions worked temporarily, so I thought I'd see what else I could find out. I'll direct her back to the suppport team to see where she goes from there.

    Thanks!

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