Milestone first 1 star review

Got my first 1 star review after 15 months and 8 courses on Udemy. No comment just the 1 star. Strange thing is student completed 100 per cent of a 5 hour course in , I beleive , 1 day.

You think they might have decided after 15 minutes that they never liked the course ?

My usual experience is that students who

complete 100 per cent of a course usually do so as they are enjoying it and leave good reviews ?

Don't really understand this ?

Welcome!

It looks like you're new here. Sign in or register to get started.

Comments

  • ElianaC
    ElianaC Posts: 5,739 Udemy rank

    Hi @RossMcGowan
    There are a number of factors a student can review in the first couple of minutes, such as the course’s audio & video quality and an instructor’s teaching style. To make this first impression great, we recommend providing a lot of value in the first 10-30 minutes of your course to hook your students and make them want to continue your course (and leave a good early review).


    We also found that asking for reviews early on is really helpful for new courses because students are more likely to take a course with “social proof”. If we didn’t ask for reviews early on, it may take days, or even months, for someone to finish your course and leave a review.

    Eliana Cerna

    Udemy Community

    Eliana Cerna

    Udemy Community

  • Hi Esther.

    Thank you for the reply.

    I asked the student to comment on the course to give me some more feedback but no response.

    It just seems odd that someone buys a course after looking at 5 or 6 free videos , knows what they are buying into , then does the entire 4 and a half hour course the same afternoon as purchasing then leaves a 1 star and get's a refund ?

    You would have thought they could have worked out the course was not for then after 15 minutes (not 4 and half hours).

    Any way putting it behind me and moving on now.

  • Thank you Eliana

  • Is it possible they didn't complete the course by their own choice? Could they have been told they had to do it - and so they ran through it quickly just to get the certificate to show their manager?

    This is something I've encountered with Udemy for Business students.

  • Never thought of that.

    Thanks.

  • debra1111
    debra1111 Posts: 229 specialist rank

    That happened to me and it turned out the student was a teacher in the exact same subject. My course is Intro level so there was no reason for her to take it except a bad review or to copy videos. I feel like a real one star review for your course would have left a comment to help other students.

  • Bibhatsu
    Bibhatsu Posts: 28 trailblazer rank

    I also got a 1 star review recently. Tried to communicate with the student and ask for feedback , and why he/she didnt like my course, so that i can improve my courses.
    Students get notifications when instructor drop a message, so basically the student ignored not to answer me.
    I think its FUN for many students, to complete the course 100%, learn, and then give 1 star review and get full refund.

Welcome!

It looks like you're new here. Sign in or register to get started.

Welcome!

It looks like you're new here. Sign in or register to get started.