student problem with screen size showing

Hi all I have just had this communication with a student,can any one help?

Hi,

Thank you for the reply.

I purchased the course back in Nov. 2018. The video for the course is about 1/2" X 1" in size, at the top of a black screen. It has always been like this.

I messaged tec support different times over the past 2 years and could not get it fixed. I must have tried 4 or 5 times to get it larger to view and then finally I just gave up.

But I decided that I am going to make the best of it and will do this course. At least that way I won't feel cheated out of my money and the chance to learn.

If you know the fix for this I would appreciate,also tech team,why have you not helped?

I look forward to learning from your course.

Thank you

Jean

Comments